Ruth Scott
Brandon
Summary
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Well-versed in the field of customer service with background as Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with clients. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction and retention rates.
Overview
2026
2026
years of professional experience
Work History
Member Service Representative
Nascentia Healthcare
Syracuse
11.2021 - 04.2025
- Assisted members with account inquiries and service requests.
- Provided information on products and services to enhance member satisfaction.
- Processed member transactions accurately and efficiently daily.
- Collaborated with team members to resolve member issues promptly.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Participated in team meetings to discuss customer service strategies and goals.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Phone Operator
CMP Medical
Syracuse
12.2015 - 03.2021
- Operated multi-line phone systems to manage inbound and outbound calls.
- Assisted customers by answering inquiries and resolving issues efficiently.
- Documented call details accurately in the customer management system.
- Managed appointment scheduling for various departments to ensure timely service delivery.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
Clerical Eob rep/National Electronic Assistant
Aspen Dental
Syracuse
05.2014 - 12.2015
- Assisted patients with scheduling and managing dental appointments.
- Maintained patient records using electronic health record systems.
- Educated patients on treatment plans and oral hygiene practices.
Post Bill Patient Account Rep
Rural Metro Corporation
Syracuse
05.2014 - 12.2015
- Process explanation of benefits
- Scan and send narratives to different providers
- Call multiple providers for insurance request and help them resolve any insurance issues.
- Answer all incoming correspondence.
NGS Refund Investigator & Claims Examiner
WellPoint, Anthem Blue Cross
Syracuse
- Conducted thorough investigations to gather facts and evidence for cases.
- Collaborated with law enforcement to obtain crucial information and support.
- Analyzed statements and documents to identify inconsistencies and discrepancies.
Education
Some College (No Degree) - Medical Assistant
Bryant & Stratton College
Syracuse, NYSkills
- Customer service
- Claims processing
- Account management
- Transaction accuracy
- Multiline phone systems
- Call center experience
- Transaction processing
- Payment processing
- Member correspondence
References
References available upon request.
Timeline
Member Service Representative
Nascentia Healthcare
11.2021 - 04.2025
Phone Operator
CMP Medical
12.2015 - 03.2021
Clerical Eob rep/National Electronic Assistant
Aspen Dental
05.2014 - 12.2015
Post Bill Patient Account Rep
Rural Metro Corporation
05.2014 - 12.2015
NGS Refund Investigator & Claims Examiner
WellPoint, Anthem Blue Cross
Some College (No Degree) - Medical Assistant
Bryant & Stratton College