Alyssa Giovanni
Marietta,GA
Summary
- Dedicated and Highly Organized Administrative Assistant with over 16 years of experience at Kroger, overseeing operations and leading teams of 50+ associates. Proven track record in customer service excellence, staff development, and operational efficiency, combined with strong administrative skills to handle fast-paced environments. Expert in accounting, scheduling, inventory management, and HR processes. Skilled in fostering team productivity, reducing wait times, and implementing strategies that enhance client satisfaction and profitability. Detail-oriented and decisive, bringing a resilient, self-motivated approach to achieving accurate and timely results, both independently and in collaborative team settings.
Overview
16
16
years of professional experience
2011
2011
years of post-secondary education
Work History
Administrative Assistant Lead Office Clerk
Kroger
Cartersville, Georgia
02.2025 - Current
- Processing data entries in a timely manner related to wages, terminations, position changes, new hire paperwork, transfers, and other HR related activities
- Oversee daily timecards and edits (vacations, PHOL, missed punches) to guarantee payroll integrity, and prevent processing delays.
- Responsible for training and coaching associates within the department and effectively perform their job duties.
- Managed daily office operations and ensured efficient workflow.
- schedules and appointments for management and staff meetings.
- Ability to work cooperatively in high paced and sometimes stressful environment.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow direction and seek assistance when necessary to resolve customer and business issues.
Front-End Manager
Kroger
Atlanta, GA
02.2010 - Current
- Manage daily operations of the front-end department, supervising 50+ associates and ensuring exceptional customer service
- Develop and implement staff schedules to optimize coverage and efficiency
- Oversee cash office operations, including daily reconciliations and bank deposits, maintaining accuracy
- Conduct hiring, onboarding, and training processes for new associates, reducing turnover
- Manage inventory and order writing for front-end supplies, reducing stockouts
- Handle customer complaints and inquiries, maintaining customer satisfaction rate
- Collaborate with store management to implement company policies and achieve sales targets
- Perform payroll processing and HR-related tasks for front-end staff
- Coordinate receiving of truck deliveries, ensuring accurate and timely stocking of merchandise
Education
Chattahoochee Technical College
Marietta, GaSkills
- Team Leadership
- Customer Service
- Scheduling
- Inventory Management
- Cash Handling
- Payroll Processing
- HR Management
- Order Writing
- Conflict Resolution
- POS Systems
- AML Procedures
- Merchandising expertise
- Employee development and training
- Team Supervision
- Performance Improvements
- Administrative Skills
Projects
Promise Team Lead
Timeline
Administrative Assistant Lead Office Clerk
Kroger
02.2025 - Current
Front-End Manager
Kroger
02.2010 - Current
Chattahoochee Technical College