Alyssa Goerzen
Clovis,USA
Summary
Dynamic customer service professional with extensive experience at Mid Valley Disposal, adept at resolving complex issues and enhancing customer satisfaction. Skilled in order fulfillment and conflict resolution, I consistently deliver exceptional service while training staff to uphold high standards. Committed to continuous improvement and effective problem-solving in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Mid Valley Disposal
Clovis, USA
09.2023 - Current
- Managed high volume inbound calls, addressing customer inquiries on recycling, organic & solid waste service requests and delivery orders to ensure accurate daily operations
- Resolved service issues and billing questions, processing payments to enhance customer satisfaction and retention over the phone and in person
- Acted as primary liaison among local customers, city representatives, and internal departments to effectively resolve escalated issues
Waitress, Host, Cashier, Busser
Yamamori
Dinuba, USA
02.2023 - 09.2023
- Recommended menu items, answered questions and delivered food & drinks promptly while maintaining a clean and safe work environment
- Welcomed guests, managed wait lists and reservations, and coordinated front of house seating to enhance customer experience
- Trained new staff on service standards to ensure consistent guest experience
- Processed cash, credit, debit, & voucher transactions accurately and efficiently
- Opened restaurant daily, completing all service preparations and batching cash register at closing for efficient operations
Cashier Store Associate/Stocker
The Dollar Store
Kingsburg, USA
10.2020 - 09.2023
- Processed high volume sales transactions using POS cash registers, managing till balancing, drawer counts, and preparing end of day store deposits
- Delivered customer service, answering product inquiries and resolving store issues to enhance shopping experience
- Maintained sales floor inventory through restocking and trained incoming associates on effective merchandising procedures
Education
Bachelor of Arts - Animation
Fresno State
5241 N. Maple Ave, Fresno, CA 9374005-2027
Associate Degrees - Psychology, Criminology, Liberal Arts
Reedley College
995 N Reed Ave, Reedley, CA 9365401-2023
Skills
- Customer service
- Order fulfillment
- Time management
- Problem solving
- Conflict resolution
- Active listening
- Willingness to learn
Volunteer Experience
- Saint Agnes Hospital, Fresno, CA, Hospital Volunteer, Assisted nursing staff with patient transport and call light response
- Adults with Special Needs Program, Reedley, CA, ASL Instruction Volunteer, Taught foundational American Sign Language (ASL) to non-verbal/verbal adults with special needs
- Elementary & Preschool Program, Reedley, CA, Youth Volunteer, Led engaging recreational activities for young children while maintaining a safe & supportive environment
Languages
- English
- ASL
Timeline
Customer Service Representative
Mid Valley Disposal
09.2023 - Current
Waitress, Host, Cashier, Busser
Yamamori
02.2023 - 09.2023
Cashier Store Associate/Stocker
The Dollar Store
10.2020 - 09.2023
Bachelor of Arts - Animation
Fresno State
Associate Degrees - Psychology, Criminology, Liberal Arts
Reedley College