Alyssa Gorham, MBA

· Managed a client group of 450+ employees consisting of team members, supervisors, managers, directors and a vice president.

· Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.

· Answered employee inquiries regarding health benefits and 401k options.

· Operated as key business partner to employees, managers, directors and senior leaders to promote HR practices and strategies.

· Spearheaded recruiting activities by being the point of contact for three recruiting agencies, working with Compensation to determine pay rate, drafting offer letters, initiating background checks and conducting orientations.

· Worked closely with functional experts in HR to optimize and shape programs for needs of client groups.

· Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.

· Developed and coordinated supervisor training programs to improve productivity and performance.

· Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement which included mass salary adjustments and creating a tier leveling tool for those in manufacturing roles.

· Worked with HR Staff and legal with any auditing and compliance record keeping

• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Processed and tracked campus invoices and candidate expense reimbursements.
• Selected and prepared materials for engineer programming and campus recruiting events which included an overview of the company and the Huntsville area.
• Worked with the business and candidates to schedule interviews while on campus and in office.
• Operated and maintained applicant tracking and candidate management systems for College Recruiting.
• Created and delivered College Recruiting training sessions to staff and managers.
• Generated and analyzed reports to monitor college engagement and hiring trends.
• Created a summer intern agenda and oversaw 115 interns.

• Scheduled interviews for applicants and onboarding for new hires with departments in a 1000+ person company.
• Coordinated schedules to arrange management interviews with applicants.
• Pre-screened applicants and scheduled interviews with appropriate team members if needed.
• Communicated with applicants across various stages of hiring process.
• Emphasized job benefits and perks to applicants to improve organization's attractiveness.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Coordinated with applicants and the Travel Planner for all out of town applicants to ensure travel was scheduled.
• Created and reported different recruiting reports including expenses.
• Helped assist other recruiters in managing vacant positions within the Applicant Tracking System.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.

• Learned and used technology systems and platforms to assist with tasks.
• Collaborated with industry professionals to learn internal business processes and best practices.
• Observed and supported team with sales negotiations and operations management.
• Carried out clerical tasks by making photocopies, inputting data into system and filing documents.
• Gained knowledge of company policies, protocols and processes.