Alyssa Gorman
Fort Myers,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Bartender
HMS Host International
04.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Tommys Tavern N Tap
09.2019 - 02.2021
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Boosted beverage sales, designing and promoting range of signature cocktails.
Bartender Shift Manager
Rosalita's Roadside Cantina
06.2017 - 03.2020
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Education
Keyport Vocational School
Keyport, NJ 09.2006 - 05.2007
High School Diploma -
Freehold Township
Freehold06.2007
Skills
Strong multitasking
Customer Service
Liquor, beer, and wine knowledge
Highly reliable
Certification
- ServSafe Alcohol - National Restaurant Association.
- ServSafe Food Handler's Certification
Timeline
Bartender
HMS Host International
04.2021 - Current
Bartender
Tommys Tavern N Tap
09.2019 - 02.2021
Bartender Shift Manager
Rosalita's Roadside Cantina
06.2017 - 03.2020
Keyport Vocational School
09.2006 - 05.2007
High School Diploma -
Freehold Township
- ServSafe Alcohol - National Restaurant Association.
- ServSafe Food Handler's Certification
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