Alyssa Gorman
West Palm Beach,FL
Summary
Experienced bartender with over 8+ years of hands-on experience in fast-paced bars and restaurants. Adept at mixing classic and contemporary drinks, providing exceptional customer service, and managing daily bar operations. Proven ability to handle high-volume sales, lead teams, and maintain safety standards. Seeking to leverage my skills and certifications in a dynamic hospitality environment.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Bartender
Avolta HMS Host, RSW Airport
04.2021 - 01.2025
- Mixed and served up to 200 drinks daily in airport bar,delighting in a diverse clientele with personalized service and quick turnaround times.
- Maintained strict compliance with airport security and health protocols.
- Handled complex guest issues with calm professionalism, enhancing satisfaction through effective solutions and a reassuring presence.
- Averaged $3,000+ in sales per shift; upsold featured drinks and promoted new menu rollouts.
Bartender
Tommy's Tavern N Tap
09.2019 - 02.2021
- Increased monthly bar sales by 12% through upselling cocktails and promoting specials.
- Served 150+ guest per shift, maintaining speed accuracy, and exceptional service.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Shift Manager / Bartender
Rosalita's Roadside Cantina
06.2017 - 03.2020
- Managed bar operations during shifts including opening and closing duties.
- Trained and supervised new bartenders; ensured compliance with health and safety standards.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
Server
Brick House Tavern + Tap
01.2015 - 01.2017
- Demonstrated strong multitasking skills by managing multiple tables in a high-volume setting.
- Delivered prompt and courteous service with attention to detail.
- Worked with POS system to manage tabs, billing, and cash handling.
Server
TGI Fridays
01.2013 - 01.2015
- Cultivated warm relationships with guests and regular customers.
- Maintained clean dining area and assisted team during busy shifts.
- Accurately took orders and handled guest questions on menu items.
Server / Banquet Support
Raddison Hotel
01.2011 - 01.2013
- Provided food service and banquet support as needed; demonstrated flexibility and attention to detail.
- Monitored tables and guest satisfaction, refilling beverages and clearing plates in a timely manner.
- Delivered prompt, courteous service to hotel guests in high-volume dining environments ensuring a positive guest experience.
Education
General Studies -
Brookdale Community College
Lincroft, NJHigh School Diploma -
Freehold Township High School
Freehold, NJCosmetology -
Keyport Vocational School
Keyport, NJSkills
Expert mixology
Certification
ServSafe Food Handler's Certification
Timeline
Bartender
Avolta HMS Host, RSW Airport
04.2021 - 01.2025
Bartender
Tommy's Tavern N Tap
09.2019 - 02.2021
Shift Manager / Bartender
Rosalita's Roadside Cantina
06.2017 - 03.2020
Server
Brick House Tavern + Tap
01.2015 - 01.2017
Server
TGI Fridays
01.2013 - 01.2015
Server / Banquet Support
Raddison Hotel
01.2011 - 01.2013
General Studies -
Brookdale Community College
High School Diploma -
Freehold Township High School
Cosmetology -
Keyport Vocational School