Alyssa Gorman
West Palm Beach
Summary
Dynamic bartender with over 8 years of hands-on experience in fast-paced bars and restaurants, specializing in both classic and contemporary mixology. Recognized for delivering exceptional customer service while efficiently managing daily bar operations and ensuring compliance with safety standards. Proven track record of driving high-volume sales and leading teams to success in challenging environments. Eager to leverage expertise and certifications to contribute to a vibrant hospitality setting.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Avolta HMS Host, RSW Airport
Fort Myers, FL
04.2021 - 01.2025
- Mixed and served up to 200 drinks daily in airport bar, delighting in a diverse clientele with personalized service and quick turnaround times.
- Maintained strict compliance with airport security and health protocols.
- Handled complex guest issues with calm professionalism, enhancing satisfaction through effective solutions and a reassuring presence.
- Averaged $3,000+ in sales per shift; upsold featured drinks and promoted new menu rollouts.
Bartender
Tommy's Tavern N Tap
Freehold, NJ
09.2019 - 02.2021
- Executed promotional strategies and upselling initiatives that resulted in a 12% rise in monthly bar sales.
- Oversaw guest interactions for 150+ patrons per shift, maintaining high standards of service quality and operational efficiency.
- Cultivated a supportive work atmosphere by engaging in proactive teamwork and facilitating clear communication with peers.
Shift Manager / Bartender
Rosalita's Roadside Cantina
Marlboro, NJ
06.2017 - 03.2020
- Executed comprehensive management of bar operations during shifts, including meticulous handling of opening and closing responsibilities.
- Trained and supervised new bartenders; ensured compliance with health and safety standards.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
Server
Brick House Tavern + Tap
Neptune City, NJ
01.2015 - 01.2017
- Managed multiple tables simultaneously to enhance customer service in a high-volume dining setting.
- Facilitated efficient and friendly service, prioritizing accuracy and detail in every interaction.
- Executed tab billing and cash handling procedures through POS system to maintain operational efficiency and accuracy.
Server
TGI Fridays
Eatontown, NJ
01.2013 - 01.2015
- Nurtured connections with guests and repeat customers to improve overall satisfaction.
- Ensured cleanliness of dining area while supporting team operations during peak shifts.
- Executed order accuracy and addressed guest inquiries regarding menu items.
Server / Banquet Support
Raddison Hotel
Freehold, NJ
01.2011 - 01.2013
- Delivered food service and banquet support, ensuring seamless event execution.
- Monitored tables and guest satisfaction, refilling beverages and clearing plates in a timely manner.
- Managed high-volume dining service operations, ensuring positive guest interactions and satisfaction.
Education
General Studies -
Brookdale Community College
Lincroft, NJHigh School Diploma -
Freehold Township High School
Freehold, NJCosmetology -
Keyport Vocational School
Keyport, NJSkills
- Expert mixology
- Alcohol and food safety
- Team leadership and staff training
- POS system operations
- Cash handling
- Interpersonal skills
- Customer service
- Strong multitasking
Certification
- ServSafe Food Handler's Certification
- ServSafe Alcohol – National Restaurant Association
Timeline
Bartender
Avolta HMS Host, RSW Airport
04.2021 - 01.2025
Bartender
Tommy's Tavern N Tap
09.2019 - 02.2021
Shift Manager / Bartender
Rosalita's Roadside Cantina
06.2017 - 03.2020
Server
Brick House Tavern + Tap
01.2015 - 01.2017
Server
TGI Fridays
01.2013 - 01.2015
Server / Banquet Support
Raddison Hotel
01.2011 - 01.2013
High School Diploma -
Freehold Township High School
Cosmetology -
Keyport Vocational School
General Studies -
Brookdale Community College