Alyssa Gottshall
Wilmington,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Rentokil Initial
Wilmington, Nc
03.2023 - Current
- Delivered exceptional service through active listening and empathy skills.
- Resolved customer complaints and escalated issues to management.
- Assisted customers with general, billing, and scheduling, inquiries.
- Coordinated service appointments and maintained scheduling accuracy.
Apparel Associate
Walmart
Reading, Pennsylvania
05.2021 - 03.2023
- Assisted customers in selecting apparel and accessories based on preferences.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Maintained organized displays to enhance product visibility and accessibility.
- Stocked items on sales floor efficiently.
Banquet Server
Sunnybrook Ballroom, Restaurant And Lounge
Pottstown, Pennsylvania
05.2019 - 02.2021
- Served food and beverages to guests during events and special occasions.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Maintained cleanliness of dining areas throughout events for guest satisfaction.
- Set up banquet tables according to event specifications and client preferences.
Education
Reading High School
Reading, PennsylvaniaSkills
- Customer relationship management
- Call center software
- Billing management
Timeline
Customer Service Representative
Rentokil Initial
03.2023 - Current
Apparel Associate
Walmart
05.2021 - 03.2023
Banquet Server
Sunnybrook Ballroom, Restaurant And Lounge
05.2019 - 02.2021
Reading High School