Alyssa Graciano
Caregiver
Von Ormy
Summary
Experienced professional with a proven track record at Security Service Federal Credit Union, excelling in relationship building and regulatory compliance. Recognized for enhancing customer satisfaction through effective communication and problem identification. Adept at multitasking and time management, consistently achieving branch sales goals while fostering a positive team environment.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
Security Service Federal Credit Union
10.2018 - 02.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Caregiver
Graciano Family
02.2024 - Current
- Completed tasks ahead of schedule through effective time management and prioritization.
- Developed strong multitasking skills while balancing competing priorities within tight deadlines.
- Completed projects on time through effective prioritization and task management.
- Streamlined communication processes for more efficient interactions.
Education
Bachelor of Science - Biology
The University of Texas At San Antonio
San Antonio, TX 05.2001 -
Skills
Regulatory Compliance
Relationship Building and Management
Effective Communication
Financial Product Sales
Time Management
Decision-Making
Problem Identification
Customer Service
Emerging Leaders
TSSO
Complaint Resolution
Effective Organization
Timeline
Caregiver
Graciano Family
02.2024 - Current
Assistant Branch Manager
Security Service Federal Credit Union
10.2018 - 02.2024
Bachelor of Science - Biology
The University of Texas At San Antonio
05.2001 -
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