Alyssa Graciano

• Managed accounts for over 20,000 pharmacies across the United States.
• Processed hundreds of customer payments a day and posted different forms of payments accurately to accounts receivable records.
• Managed and tracked returns and chargebacks, charged appropriate fees, and update customer accounts.
• Worked with other clerks and departments to ensure that all customers were receiving the same experience throughout the company.
• Reconciled invoices, receipts, and account balances to maintain ledger accuracy.
• Investigated payment discrepancies and corrected account errors promptly.
• Assisted with month-end close tasks by updating receivables documentation and reports.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Used accounting software to reconcile accounts, track income, and generate invoices.
• Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.

• Supported branch operations by balancing cash controls, audits, and daily transaction accuracy.
• Monitored time cards across entire branch to verify proper recording of vacation, sick time, personal days, and overtime, supporting payroll efficiency.
• Worked with HR-Payroll department to communicate and prevent any delays in payrolls; ensured time cards were submitted in time, and employees bank information is accurately logged.
• Coached frontline staff on member service standards, lending procedures, and compliance expectations.
• Coordinated opening and closing procedures, ensuring security protocols and branch readiness.
• Analyzed branch workflows to identify process gaps and improve service efficiency.
• Scheduled staff coverage and prioritized workload to support seamless daily operations.
• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.

After graduating from Somerset High School, I pursued my degree in Biology while working a job at Security Service FCU. I realized my desire for finances and how quickly I caught on and continued to pursue that field.