Alyssa Gregory
Ringgold,GA
Summary
Knowledgeable background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Aspen Dental
Fort Oglethorpe, GA
03.2025 - Current
- Coordinated patient appointments and managed schedules to optimize practice efficiency.
- Assisted patients with insurance verification and billing inquiries, ensuring clarity and understanding.
- Implemented patient follow-up procedures to enhance care continuity and satisfaction.
- Facilitated communication between dental teams and patients to address concerns promptly.
- Reviewing treatment with patients, and helping them get started with care.
- Verifying cases
Office Manager
Window Genie of Chattanooga
09.2023 - 09.2024
- Take customer calls to hear needs for services.
- Schedule call-in and routine services for customers.
- Ensure an accurate account for employee hours and apply them to payroll.
- Organize customer and personnel records in accordance with company policies.
- Inquire and receive payment from customers to clear any outstanding accounts.
Sales Associate
Camping World of Chattanooga
03.2023 - 09.2024
- Promote a top-notch, high quality customer experience selling new and used RV’S.
- Conduct effective demonstration ride and walk through presentations.
- Close sales effectively by working closely with F&I team.
- Follow up and commit to a no-pressure, high integrity approach with each customer.
- Generate ideas to exceed sales goals and demonstrate best revenue-generating practices to the team and organization.
Appointment Setter
EMPWR Solar Solutions
07.2022 - 02.2023
- Meet with customers to define needs and expectations, discuss budgets, provide design samples and conduct process tests to ensure customer satisfaction.
- Organized work to meet demanding production goals with a 94% success rate.
- Cold call and follow up with potential customers to discuss possible solutions.
- Door knock in approved areas to capture potential customers.
- Set customer appointments for installation and service.
Patient Scheduling Specialist
Chattanooga Imaging East
03.2022 - 07.2022
- Answer patient calls and emails to address appointments and cancellations.
- Verify customer information such as contact details and insurance provider information is accurate and accepted.
Store Manager
GNC of Fort Oglethorpe
08.2021 - 03.2022
- Oversee scheduling, inventory management, and supply ordering to ensure customer needs are met to the highest standards.
- Analyze operational trends and complete accurate reports, making recommendations addressing positive and negative trends.
- Provide the best customer experience possible for in person as well as online sales.
Education
Honors Graduate - undefined
Ringgold High School
01.2019
Skills
- Microsoft Office Suite: Word, Excel and PowerPoint
- Word: formatting, creating tables, tracking changes, merging documents, sharing and protecting documents
- Excel: Formula functions, building charts, graphs, and tables, analyzing data
- PowerPoint: Presentation Design, graphs and charts, templates, animations, and presentation troubleshooting
- Project Organization
- Administrative Support
- Staff Management
- Customer Satisfaction
- Team Leadership and Coaching
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Patient care
- Creative problem solving
- Patient registration
- Documentation
- Patient flow management
Certification
- Microsoft Office 365 Certified (2019)
- Ringgold High School
Timeline
Patient Care Coordinator
Aspen Dental
03.2025 - Current
Office Manager
Window Genie of Chattanooga
09.2023 - 09.2024
Sales Associate
Camping World of Chattanooga
03.2023 - 09.2024
Appointment Setter
EMPWR Solar Solutions
07.2022 - 02.2023
Patient Scheduling Specialist
Chattanooga Imaging East
03.2022 - 07.2022
Store Manager
GNC of Fort Oglethorpe
08.2021 - 03.2022
Honors Graduate - undefined
Ringgold High School