Alyssa Gual
Laguna Niguel,CA
Summary
Highly organized administrative professional with experience managing complex documentation, coordinating schedules and services, and balancing competing priorities across insurance, healthcare, and hospitality environments.
Overview
9
9
years of professional experience
Work History
Detox Technician
Capo By The Sea
San Juan Capistrano, CA
02.2023 - Current
- Handled facility emergencies with swift crisis intervention services.
- Recorded detailed reports for intakes, initial assessments, and general data entry.
- Tailored personalized detox plans to assist clients progress over time.
- Communicated with medical personnel on the progress and medications of each patient's plan.
- Administered medication as prescribed by physicians with meticulous detail and record-keeping.
Account Coordinator
Assured Partners Insurance
San Diego, CA
11.2021 - 02.2023
- Resolved customer problems quickly using effective communication and scheduling skills in Outlook.
- Reviewed 70+ contracts per day to issue precise insurance certificates for contractors and property owners.
- Tailored customer service to clients' daily priorities and deadlines.
- Coordinated precise changes to insurance policies efficiently.
- Detected inaccuracies in customer accounts and rectified issues promptly, updating records as needed.
Manager
Panera Bread
Carlsbad, CA
04.2019 - 12.2021
- Oversaw staff performance metrics and resolved operational challenges.
- Monitored adherence to customer service standards and effectively resolved customer problems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Utilized customer insights to refine processes, ensuring alignment with strategic business needs.
- Engaged with customers to understand their needs and adapt execution strategies for large or specialized orders.
- Conducted regular inventory assessments and placed orders to maintain product supply for store operations.
- Recruited and hired qualified candidates to fill open positions.
- Managed the development and performance of staff to improve their effectiveness over time.
Food Runner
Chilis's Bar and Grill
Encinitas, CA
01.2018 - 04.2019
- Managed reservation system to optimize table turnover and guest experience.
- Monitored tables to assist guests and recognize customer service needs.
- Coordinated with kitchen and waitstaff to streamline service flow during peak hours.
- Implemented efficient waitlist management processes to minimize guest wait times.
Education
High School Diploma -
La Costa Canyon High School
Encinitas, CA06.2019
Skills
Organization
Customer Service
Time Management
Excellent Communication
Teamwork and Collaboration
Timeline
Detox Technician
Capo By The Sea
02.2023 - Current
Account Coordinator
Assured Partners Insurance
11.2021 - 02.2023
Manager
Panera Bread
04.2019 - 12.2021
Food Runner
Chilis's Bar and Grill
01.2018 - 04.2019
High School Diploma -
La Costa Canyon High School