Alyssa Gusman
Houston
Summary
Experienced Sr. Human Resources Generalist with a strong background in employee relations, talent acquisition, onboarding, payroll administration, benefits administration, performance management, policy compliance, and workforce engagement. Proven ability to manage payroll processes accurately and confidentially while supporting diverse teams in fast-paced, customer-focused environments. Skilled at partnering with leadership to drive employee development, resolve workplace concerns, ensure compliance with employment laws and company policies, and promote a positive workplace culture. Recognized for strong communication, problem-solving, and organizational skills, with a commitment to delivering exceptional employee support and contributing to operational excellence. Eager to bring a people-first approach and strategic HR expertise to United Airlines in support of its employees and mission of connecting people around the world.
Overview
2027
2027
years of professional experience
Work History
Property Manager
Stone Mountain Management
Houston, TX
Sr Hr Generalist
Stone Mountain Management
Houston, TX
10.2024 - Current
- Developed and implemented employee engagement programs to enhance workplace culture.
- Led recruitment efforts, streamlining hiring processes for efficiency and candidate experience.
- Established and maintained performance management systems to support employee development.
- Collaborated with leadership to design training initiatives that aligned with strategic goals.
- Analyzed HR metrics to identify trends, informing decision-making and policy adjustments.
- Facilitated conflict resolution sessions, fostering a collaborative work environment.
- Supported compliance initiatives by ensuring adherence to labor laws and industry regulations.
- Assisted in payroll processing, ensuring accurate compensation for all staff members on time each pay period.
- Mediated employee disputes to find mutually beneficial resolutions while maintaining positive relationships between parties involved.
- Streamlined HR processes for efficiency, simplifying paperwork procedures and enhancing the overall employee experience.
- Developed and monitored employee recognition programs.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Property Manager
Stone Mountain Management
Houston, TX
08.2019 - Current
- Managed tenant communications to ensure prompt resolution of inquiries and issues.
- Coordinated property maintenance schedules to optimize efficiency and minimize disruption.
- Oversaw lease agreements, ensuring compliance with regulations and adherence to company policies.
- Implemented cost-effective strategies for property management, enhancing operational efficiency.
- Trained and mentored junior staff on best practices in tenant relations and property upkeep.
- Developed and maintained strong relationships with vendors to ensure quality service delivery.
- Analyzed market trends to inform rental pricing strategies and occupancy goals.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Manager
Maggianos Little Italy
Houston TX
03.2016 - 08.2019
- Oversaw daily operations to ensure optimal service quality and guest satisfaction.
- Trained and mentored staff on restaurant standards and operational procedures.
- Developed and implemented strategies to enhance team performance and efficiency.
- Managed inventory control processes, minimizing waste while maintaining stock levels.
- Led initiatives to improve employee engagement and retention within the team.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Kona Grill
08.2011 - 03.2015
- Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
- Managed staff scheduling and training programs to enhance team performance and productivity.
- Implemented inventory management strategies, reducing waste and improving cost efficiency.
- Developed standard operating procedures to streamline processes and maintain consistency across shifts.
Education
High School Diploma -
Hidalgo High School
Hidalgo, TX06-2009
Skills
- HR policies and procedures
- HR analytics
- Diversity and inclusion
- Building morale
- Recruitment and selection
- Talent acquisition
- Organizational development
- Benefits administration
- Employee retention
- Payroll administration
- Onboarding and orientation
- Employee relations management
- Compensation and benefits
- Morale improvements
- Training and mentoring
- Team building
- Employee onboarding
- Employee relations
- Staff management
- Recruitment
- Recruiting
- Interviewing techniques
- Payroll and benefits administration
- Time and labor control
Timeline
Sr Hr Generalist
Stone Mountain Management
10.2024 - Current
Property Manager
Stone Mountain Management
08.2019 - Current
Manager
Maggianos Little Italy
03.2016 - 08.2019
Manager
Kona Grill
08.2011 - 03.2015
Property Manager
Stone Mountain Management
High School Diploma -
Hidalgo High School