Alyssa Harbison
Summary
Results-driven Banquet and Events Manager experienced in leading operations within prestigious hotel/resort and private member clubs. Achieved operational excellence through effective team leadership, conflict resolution, and process improvements that enhanced service quality and team morale. Focused on elevating member experiences and driving optimal growth through strategic planning and collaboration with culinary and event teams.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Banquets & Events Manager
Daniel Island Club
Charleston, South Carolina
03.2025 - Current
- Coordinated and led daily operations to ensure seamless member experiences.
- Developed training materials for new hires, fostering a supportive learning environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Drafted and implemented all Banquet Event Orders (BEOs) for seamless event execution.
- Collaborated with culinary, banquet, and golf teams on event planning details.
- Communicated with members, vendors, and hosts to confirm event requirements.
- Managed event timelines, room setups, and service flow for club gatherings.
- Supervised event staff during setup, service, and breakdown activities.
- Monitored event schedules, reservations, and operational details to ensure smooth execution of club functions.
- Organized venues, budgets, guest lists, catering, and event timelines.
- Oversaw all aspects of event production from conception through completion.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Scheduled and coordinated multiple weddings, corporate events, and private gatherings to meet client needs.
Food & Beverage Manager
Daniel Island Club
03.2024 - 03.2025
- Managed the biggest outlet within the Daniel Island Club that serviced anywhere from 500-1500 members a day.
- Developed and implemented seasonal menus to enhance guest experiences.
- Collaborated with culinary team to create innovative dining events and promotions.
- Trained and mentored staff on service standards and food safety protocols.
- Monitored dining room operations to maintain quality service and customer satisfaction.
- Maintained a clean, safe, and welcoming environment for patrons, members in accordance with strict health code regulations.
- Managed inventory levels, ensuring consistent availability of supplies and ingredients.
- Managed the biggest outlet within the Daniel Island Club that served anywhere from 500-1500 members a day.
- Executed private events and club functions, ensuring seamless operations and member satisfaction.
- Cultivated member relationships that enriched outlet experience and fostered loyalty.
Banquet and Events Administrator
Kiawah Island Golf Resort - The Sanctuary
01.2022 - 03.2024
- Managed administrative tasks to enhance operational efficiency and elevate guest satisfaction.
- Managed administrative tasks to ensure efficient operations and guest satisfaction.
- Maintained accurate records of reservations, ensuring data integrity and accessibility for team members.
- Streamlined office procedures, improving workflow efficiency and reducing processing times.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Liaised between departments to foster communication that improved organizational function.
- Streamlined office operations by implementing a new filing system, significantly reducing retrieval times.
- Streamlined invoice processing to expedite payment turnaround time.
Clubhouse Manager
Holly Hill Golf Club
01.2020 - 01.2022
- Led strategic initiatives to enhance member experience and drive retention rates.
- Collaborated with vendors to negotiate contracts, achieving cost-effective terms that enhanced budget management.
- Maximized customer satisfaction by promptly resolving issues and concerns in a professional manner.
- Boosted overall club atmosphere with the creation of engaging social programs and activities for members to enjoy.
- Coordinated events and functions, enhancing member engagement and club visibility.
- Collaborated with vendors to negotiate contracts, securing favorable terms for the club.
- Maintained high standards of cleanliness and safety within clubhouse facilities, ensuring compliance with health code regulations.
- Managed financial aspects of the clubhouse, including budgeting, forecasting, and expense tracking to ensure profitability.
- Developed training programs for new employees, fostering a culture of excellence.
- Coordinated events and functions to increase member engagement and elevate club's visibility in the community.
- Analyzed feedback to identify areas for improvement in clubhouse services.
Pro Shop Attendant/Maintenance Supervisor
Holly Hill Golf Club
06.2016 - 01.2020
- Managed daily operations of pro shop, ensuring efficient customer service and product availability.
- Assisted customers with equipment selection and provided expert advice on golf accessories.
- Coordinated inventory management to ensure product availability and support sales performance.
- Oversaw daily operations of grounds crew to ensure timely completion of maintenance tasks.
- Maintained optimal course conditions for golfers through regular mowing, edging, and trimming of greens, tees, and fairways.
- Operated mowing equipment to maintain greens, fairways, and tees in optimal condition.
- Conducted regular inspections of equipment to maintain functionality and minimize downtime.
- Assisted in irrigation system maintenance, ensuring consistent water distribution across the course.
- Trained and mentored junior staff on best practices for landscape maintenance and safety protocols.
- Trained and mentored junior staff on landscape maintenance best practices and safety protocols to enhance team effectiveness.
Skills
- Event coordination
- Banquet event orders
- Event logistics
- Event management software
- Budget management
- Team leadership
- Customer relations
- Problem solving
- Conflict resolution
- Event strategy
Accomplishments
Experience and Expertise in Delphi, Salesforce, Caterease, Infogenesis and JONAS.
Affiliations
CMAA - Club Managers Association of America
Certification
- ServeSafe Certified
- CPR/AED Certified
Languages
Spanish
Timeline
Banquets & Events Manager
Daniel Island Club
03.2025 - Current
Food & Beverage Manager
Daniel Island Club
03.2024 - 03.2025
Banquet and Events Administrator
Kiawah Island Golf Resort - The Sanctuary
01.2022 - 03.2024
Clubhouse Manager
Holly Hill Golf Club
01.2020 - 01.2022
Pro Shop Attendant/Maintenance Supervisor
Holly Hill Golf Club
06.2016 - 01.2020