Alyssa Hatt
Englewood,OH
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Compassionate professional in child care, known for high productivity and efficient task completion. Specialize in early childhood development, behavior management techniques, and educational activity planning. Excel using empathy, communication, and patience to foster trusting relationships with children and parents alike.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Cracker Barrell
Dayton, OH
03.2024 - Current
- Informed patrons of specialties and features.
- Monitored dining area to assess server capacity and estimate wait times.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers and escorted them to their tables.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Directed patrons to lounges and waiting areas.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Managed reservations, waitlists, and special requests for large parties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Babysitter
Myself
Union, OH
02.2021 - Current
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Tutored children in multiple school subjects to boost educational performance.
- Enforced rules to teach good manners and maintain safe environment.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Provided direct-care services for children of varying ages.
- Assisting with meals, snacks, and bedtime routines for the children.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Responsibly watched children while parents were out.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Ensured physical and social well-being of each child.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Helped complete homework, school projects and chores.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Administering medication when needed according to parent instructions.
Skills
- Dining room management
- Dining customer service
- Reservation coordination
- Cleanliness and hygiene
- Guest relations
- Efficient seating
- Greeting guests
- Active learning
- Seating arrangement planning
- Complex Problem-solving
- Relationship building
- Conflict de-escalation
- Judgment and decision making
- Behavior monitoring
- Childcare
- Strong work ethic
- Infant and toddler care
- Clear communication
- School-age children experience
- Playing puzzles and games
- Nutritional meal preparation
- Playtime supervision
- Giving medicines as appropriate
- Certified in first aid and CPR
- Early childhood development
- Keeping children safe
- Child supervision
- Meal and snack times
- Homework assistance
- Bathing and dressing
- Licensed driver
- Responsible driver
- Child monitoring
- Screen time rules
Timeline
Restaurant Hostess
Cracker Barrell
03.2024 - Current
Babysitter
Myself
02.2021 - Current