Alyssa Hays
Manhattan
Summary
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
8
8
years of professional experience
Work History
Intern
Kansas City Magazine
08.2020 - 06.2021
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Collected, arranged, and input information into the database system.
Server
Cactus Grill
08.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Volunteer
Harvesters
12.2015 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Sorted and distributed food
Babysitter
Individual Clients
06.2018 - 07.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with light housekeeping duties as well as running errands.
Education
Sophomore in College - Selling Skills And Sales Operations
Kansas State University
Manhattan, KS05.2026
Skills
- Dining Crew Workflow Optimization
- Managing Extras
- Natural Leadership
- Warm and Friendly
- Strong Academic Record
- Brand Development
- Workflow Optimization
- Media Preparation
- Educational Settings
Timeline
Intern
Kansas City Magazine
08.2020 - 06.2021
Server
Cactus Grill
08.2020 - Current
Babysitter
Individual Clients
06.2018 - 07.2022
Volunteer
Harvesters
12.2015 - Current
Sophomore in College - Selling Skills And Sales Operations
Kansas State University
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