Alyssa Henderson
Albuquerque,NM
Summary
High-energy manager with 5.5+ years of experience in retail settings. Skilled in setting and enforcing company standards, maintaining staff satisfaction, and achieving store performance targets. A diplomatic relationship-builder with strong organizational skills and sound judgment. Driven to optimize team efficiency, foster positive team environments, and exceed company sales & operating goals. Forward-thinking leader in customer engagement, policy optimization, and merchandising strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FC Associate I, L1
Amazon
2025.11 - Current
- Certified in Outbound Picking
- Certified in Outbound Sort-Batch
- Increased customer satisfaction by ensuring timely and precise order fulfillment
- Implemented safety protocols, reducing workplace incidents and promoting a safe environment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Consistently recognized in the top 10 of performing employees of ABQ1
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Received Amazon blue badge in February of 2026
Night Shift Lead Professional Cleaner
Cleaning Solutions
2023.09 - 2025.06
- Supervised cleaning routines and ensured safety and quality standards
- Trained new team members on cleaning techniques and equipment use
- Improved cleaning schedules for multiple sites
- Conducted facility inspections and identified corrective actions
- Developed cleaning protocols meeting industry standards
- Managed supply inventory and optimized resource use
- Resolved client feedback and tailored cleaning methods
- Mentored junior staff and led advanced cleaning instruction
- Delivered exceptional customer service
- Adapted to varied client schedules
- Trained new hires on policies and procedures
- Led large-scale cleaning projects with team
- Created and managed employee schedules
Store Manager
Rue 21
2017.05 - 2018.07
- Coached associates on product specs and selling techniques
- Maintained 85%+ weekly customer email retention rateCreated floor coverage schedules for service and visuals
- Traveled to support and retrain staff across stores
- Recruited, trained, and hired managers and associates
- Achieved fragrance sales goal of 6%+ (company goal: 4.5%)
- Set weekly visuals and optimized merchandising
- Boosted business success through strategic processes
- Oversaw payroll for 15+ employees
Education
GED -
Volcano Vista High School
Albuquerque, NM2014-12
Skills
- Team Leadership & Building Skills
- Data Assessment and application to client/company needs
- Efficient problem solving & Troubleshooting
- Maximizing profitability
- Training & development of new hires
- Business acumen
- Loss prevention
- Time management
- Self-motivation & proactive
- Multitasking proficiency
- Supply & inventory management
- Scheduling
Certification
- High Performing ASM Training – Company Training
- LP 101 – Loss Prevention Training 08/2015 – Conducted by Senior LP
Languages
English
Full Professional
Timeline
FC Associate I, L1
Amazon
2025.11 - Current
Night Shift Lead Professional Cleaner
Cleaning Solutions
2023.09 - 2025.06
Store Manager
Rue 21
2017.05 - 2018.07
GED -
Volcano Vista High School