Nicole Schwartz
Administrative Professional
Englewood,CO
Summary
Led administrative functions for city and county departments for 11 years. Oversaw human services operations as an administrative/staff assistant and served as an HR Technician II in OHR. Leveraged 20+ years of experience in retail and private sectors to enhance service delivery. Championed position management and division liaison services for the Family and Adult Administration Division for over 3 years. Cultivated a collaborative team environment while upholding confidentiality and quality standards. Exhibited strong administrative capabilities and business insight, building effective partnerships with multiple agencies within the City and County of Denver.
Overview
22
22
years of professional experience
1
1
Certification
Work History
FC Associate I, L1
Amazon.com Services LLC
Englewood, CO
06.2025 - Current
- Delivery Station warehouse associate. Store incoming packages into their specific location, either in a bag or another location for oversized packages. Once storing the packages is complete, picklists are generated and we pull the lists together for drivers to deliver packages that day. An average of 65k packages a day come through the warehouse.
Human Resources Technician II
OHR Records, City & County of Denver
Denver, CO
12.2023 - 06.2025
- Assist assigned agencies with Workday actions, including hires, terminations, discipline, and compensation. Provide personnel file reviews as requested. Assisting internal customers with process and Workday action questions. Provide coverage for HR Service Center customer support when needed, assisting callers a with all types of question and information.
Human Resources Technician II
DHS OHR, Denver Human Services
Denver, CO
09.2021 - 12.2023
- Assist staff of Denver Human Services with OHR tasks, including: DHS 101 New Hire Orientation, Workday tickets and change submissions, Public Service Loan Forgiveness forms, CBI Fingerprinting audits and additional agency audit requests, I-9 verifications, departures and onboarding.
ASA III/ASA IV/Staff Assistant
Denver Human Services
Denver, CO
05.2014 - 09.2021
- Staff Assistant/Recruiting Coordinator/Division Liaison/Workday Agency Analyst – FAAD
- Position management for the division. Coordinate vacancies with hiring managers and OHR Recruiters. Coordinate all access for FAAD contract partners. Division Liaison duties for new hires and departing staff, as well as any equipment or access needs of current staff. Work with Tech Services, OHR, Facilities.
- Administrative Support Assistant IV – Quality Improvement
- Assisted with departmental, state, and federal reviews & audits for the Assistance programs. Document management and file coordination, in-house and with the state. Launched Re-reviews for the Elderly & Disabled Refund Program applications.
- Administrative Support Assistant III – PIAD/Main File Room
- Started the File Room manual purge project. Created work forms, supervised other staff, and created approval lists. Created initial process/procedure guide for purge project.
Administrative Assistant
Reconstruction Experts, Inc
Arvada, CO
08.2007 - 10.2008
- Planned work and conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Compiled information with accuracy standards while maintaining high production rates. Temporary assignment.
Administrative Assistant
New Global Telecom
Golden, CO
10.2005 - 11.2006
- Direct aid to the Executive Assistant. Processed all new contracts according to company procedure. Managed expense reports. Managed offices and all office supplies. Back-up to front desk reception.
Loan Process Input Team
Rand Merchant Bank (RMB) via Lakeshore Staffing
Denver, CO
06.2005 - 08.2005
- Input/set up loan applications before being submitted to underwriting. Given increased responsibility updating Account Executive daily log & clearing out the AE pipeline of old files.
Administrative Assistant II
Jones Cyber Solutions
Centennial, CO
04.2004 - 07.2005
- Human Resources, Payroll & Move Coordinator.
- Coordinated workstation moves, new hire and contractor workspaces with the corporate facilities department. Tracked and submitted payroll, monthly paid time off reports and reconciled with corporate payroll. Managed update meetings on software and hardware maintenance contracts. Prepared and distributed weekly meeting minutes for international client. Arranged and coordinated international travel for staff and on-site client visits. Prepared purchase requisitions, managed invoices, audited and processed expense reports. Saved over $600 on a last-minute training opportunity for JII. Managed office supply stock and maintenance of office machinery and technology equipment.
Education
Customer Service Training - undefined
Platinum Certificate
B.S. - Criminal Justice, Concentration in Human Services
Credits toward
Skills
Customer Service
- Warehouse safety
- Stock replenishment
- Workplace organization
- Barcode scanning
- Time management
- Quality control
- Team collaboration
- Workload prioritization
- Safety compliance
- Record keeping
- Teamwork and collaboration
- Attention to detail
- Customer service
- Quick learner
- Critical thinking
- Excellent communication
- Motivated team player
- Staff training
- Organization and categorization
- Customer relationships
- Performance improvement
- Dependable and reliable
- Reports and spreadsheets generation
- Relationship building
- Merchandising and display
- Records updating
- Mentoring and training
- Data processing
- Data entry
- Records management
Workday Agency Analyst
Team player
Excellent work/interpersonal relationships
Critical Thinking
Problem Solving
Written communication
Adaptability
Empathy
Leadership Skills
Organization
Administrative skills
Certification
- Workday Agency Analyst 6/2018
- PEAK Lean Green belt 6/2017
- National Professional Certification in Customer Service 2/2014 – 2/2017
Timeline
FC Associate I, L1 - Amazon.com Services LLC
06.2025 - Current
Human Resources Technician II - OHR Records, City & County of Denver
12.2023 - 06.2025
Human Resources Technician II - DHS OHR, Denver Human Services
09.2021 - 12.2023
ASA III/ASA IV/Staff Assistant - Denver Human Services
05.2014 - 09.2021
Administrative Assistant - Reconstruction Experts, Inc
08.2007 - 10.2008
Administrative Assistant - New Global Telecom
10.2005 - 11.2006
Loan Process Input Team - Rand Merchant Bank (RMB) via Lakeshore Staffing
06.2005 - 08.2005
Administrative Assistant II - Jones Cyber Solutions
04.2004 - 07.2005
Mi Casa Resource Center - Customer Service Training,
CTU - B.S., Criminal Justice, Concentration in Human Services