Alyssa Hernandez
Wichita Falls,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I am have a strong work ethic, effective communication skills, and customer service experience. I am eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Waitress
Texas Roadhouse
Wichita Falls, TX
03.2024 - Current
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Hostess
Texas Roadhouse
Wichita Falls, Texas
06.2023 - 03.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Answered phone inquiries to schedule and confirm reservations and respond to service questions.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Store Associate
La Belle (Sikes Senter Mall)
Wichita Falls, Texas
04.2021 - 09.2021
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Operated scanning equipment for price checks and stock replenishment.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Demonstrated excellent customer service skills at all times.
Education
GED -
Texas Education Agency
Wichita Falls, TX08-2024
Skills
- Customer Service
- Safe Food Handling
- Accurate money handling
- Complaint resolution
- Conflict Resolution
- Credit card payment processing
- Call Management
Volunteer work
- Animal Services Center
Walked and played with both cats and dogs, washed and folded linen, washed dog bowls, etc.
- Humane Society
Walked dogs and played with both cats and dogs.
References
References available upon request.
Timeline
Waitress
Texas Roadhouse
03.2024 - Current
Hostess
Texas Roadhouse
06.2023 - 03.2024
Store Associate
La Belle (Sikes Senter Mall)
04.2021 - 09.2021
GED -
Texas Education Agency