Alyssa Hernandez
Merced,CA
Summary
My goal is to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the companies, core values of respect, integrity, diversity, and safety of our guest.
Overview
4
4
years of professional experience
Work History
Instore Shopping Clerk
Sprouts Farmer Market
Merced, CA
04.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Selected best-quality perishable items such as meat and produce.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Vitamin Clerk
Sprouts Farmer Market
Merced, CA
04.2023 - Current
- Maintained a well-organized and visually appealing store environment, enhancing the overall customer experience.
- Conducted regular stock checks to maintain accurate inventory records and minimize discrepancies.
- Participated in ongoing educational opportunities related to vitamins and supplements, consistently enhancing product knowledge expertise within the team.
- Assisted in the development of marketing materials that highlighted unique product offerings and drove customer interest in our vitamin section.
Cashier/Self Checkout Host
Sprouts Farmer Market
Merced, CA
03.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Troubleshot minor technical issues at the self-checkout stations, such as paper jams or scanner errors, keeping downtime to a minimum.
- Engaged with customers and offered assistance upon entry into store
Guest Service Associate
Target
Merced, CA
11.2021 - 08.2022
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Cashier/service Advocate
Target
Merced, CA
08.2021 - 08.2022
- Restocked and organized merchandise in front lanes.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Welcomed customers and helped determine their needs.
Skills
- Customer service
- Bilingual
- Attention to detail
- Dependable and cooperative
- Accurate cash handling
- Quick learner
Timeline
Instore Shopping Clerk
Sprouts Farmer Market
04.2024 - Current
Vitamin Clerk
Sprouts Farmer Market
04.2023 - Current
Cashier/Self Checkout Host
Sprouts Farmer Market
03.2023 - Current
Guest Service Associate
Target
11.2021 - 08.2022
Cashier/service Advocate
Target
08.2021 - 08.2022