Dennis Critchfield
Summary
Professional with extensive experience in delivery services, successfully completing over 5000 deliveries over the past seven years. Demonstrated ability to manage delivery routes efficiently, optimizing time and reducing fuel consumption while adhering to safety regulations. Effective communicator, confirming orders and addressing customer inquiries to enhance service quality and foster positive relationships. Proven track record of maintaining high customer satisfaction ratings through reliable service and proactive issue resolution. Have Good customer service knowledge as pertaining to the previous customer service experience.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Instore shopping clerk
Sprouts Farmer Market
Kingwood, Texas
04.2026 - Current
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of the store environment.
- Collaborated with team members to restock shelves promptly.
- Monitored product displays and adjusted layouts for better visibility.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed customer orders promptly and accurately.
- Utilized computer software programs to create reports, labels, forms.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Troubleshot office equipment, computer hardware and software issues.
Uber/ doordash delivery driver
Uber/doordash
Porter, TX
04.2019 - Current
- Delivered food and packages promptly, ensuring customer satisfaction and maintaining a high rating through reliable service.
- Managed delivery routes efficiently, optimizing time and reducing fuel consumption while adhering to safety regulations.
- Communicated effectively with customers to confirm orders and address inquiries, fostering positive relationships and enhancing service quality.
- Have over 5000 deliveries made over the the last 7 years.
- Notified customers of delays to decrease calls to support.
Customer Service Representative
BKD PIZZA INC
Humble, Texas
01.2016 - 07.2025
- Provided exceptional customer support by addressing inquiries and resolving issues, enhancing overall customer satisfaction and loyalty.
- Handled customer complaints with professionalism and empathy, contributing to a positive brand image and customer retention.
- Answered customer inquiries and provided accurate information regarding products and services.
- Worked on the makeline, and created the product to good quality and standard
- Maintained health and saftey standards at to not contaminate food and or customers.
- Delivered the product as well in a timely and efficient manner while keeping the product secure.
- Followed road saftey rules.
- Interacted well with customers on the deliveries.
Education
Associate of Arts - Arts
Lonestar College Kingwood
Kingwood, TX 07.2014 - 05.2018
Skills
- Route optimization
- Time management
- Customer communication
- Order confirmation
- Delivery tracking
- Safety compliance
- Customer satisfaction
- Delivery documentation
- Complaint handling
Timeline
Instore shopping clerk
Sprouts Farmer Market
04.2026 - Current
Uber/ doordash delivery driver
Uber/doordash
04.2019 - Current
Customer Service Representative
BKD PIZZA INC
01.2016 - 07.2025
Associate of Arts - Arts
Lonestar College Kingwood
07.2014 - 05.2018