Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Heuer

House Springs,MO

Summary

Experienced hospitality professional with a strong background in staff training and operational efficiency. Demonstrates excellent problem-solving capabilities while maintaining cleanliness and organization in bar settings. Committed to embracing challenges and enhancing team performance through strong work ethic and adaptability.

Overview

9
9
years of professional experience

Work History

Bartender

Legends Country Club
Eureka, Missouri
11.2023 - 02.2025
  • Prepared and served a variety of cocktails and beverages to club members.
  • Engaged customers to deliver exceptional service, enhancing overall guest satisfaction.
  • Trained new bartenders on drink preparation and upselling techniques, improving team efficiency.
  • Maintained cleanliness and organization of the bar area during service hours.
  • Assisted in inventory management and restocked supplies.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Bartender

Bellerive Country Club
Ladue , MO
07.2021 - 01.2023
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Recommended food and drink pairings to enhance customer experience and promote special promotions.
  • Followed health and safety regulations while handling food and beverages.
  • Performed opening and closing duties including restocking supplies.
  • Assisted in inventory management, ensuring timely restocking of supplies to maintain service efficiency.
  • Cultivated strong relationships with coworkers through open communication. with fellow employees through effective communication.

School Custodian

Rockwood School District
Fenton, Missouri
12.2017 - 07.2021
  • Responded swiftly to emergency situations, ensuring safety during incidents involving hazardous materials.
  • Adhered to safety protocols while handling cleaning supplies and chemicals.
  • Operated floor cleaning machines and other custodial equipment effectively.
  • Vacuumed floors and dusted furniture to uphold organized and professional environment.

Host

Que Pasa Mexican Grill
Fenton, Missouri
08.2016 - 12.2017
  • Greeted and welcomed guests, creating a friendly atmosphere.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Managed seating arrangements to optimize dining flow and efficiency.
  • Processed payments from guests for dine-in and take-out to ensure smooth transactions.
  • Addressed customer complaints and escalated major issues to manager on duty for resolution.

Education

High School Diploma -

Northwest High School
Cedar Hill, MO
12-2013

Skills

  • Customer service
  • Active listening
  • Time management
  • Problem solving
  • Employee training
  • Adaptability
  • Effective communication
  • Attention to detail

Timeline

Bartender

Legends Country Club
11.2023 - 02.2025

Bartender

Bellerive Country Club
07.2021 - 01.2023

School Custodian

Rockwood School District
12.2017 - 07.2021

Host

Que Pasa Mexican Grill
08.2016 - 12.2017

High School Diploma -

Northwest High School
Alyssa Heuer