Alyssa Hill
Defiance,OH
Summary
Reliable Stocker skilled in carrying over 50 pounds worth of store products. Proficient in interpreting stocking instructions and shelving products accurately. Dedicated worker consistently arrives at work on time with friendly attitude. Brings 5 years of retail experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
The Rumor Mill
Defiance, OH
04.2020 - 01.2023
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented food and beverages to guests at tables.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
Shelf Stocker
Menards
Defiance, OH
01.2020 - 04.2020
- Updated products with new pricing or temporary promotion signs to increase sales.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Organized shelves and displays, removed damaged or expired merchandise and replenished and rotated stock.
- Cleaned and organized storage areas and store aisles for maximum merchandise accessibility, safety and loss prevention.
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Monitored store and storage room inventory via computerized system and visual inspection.
- Operated pallet jack, forklift and hand truck to unload shipments and move merchandise in warehouse.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Replenished items to maintain stock availability.
Assistant Manager
Northtowne Cinema
Defiance, OH
10.2018 - 01.2020
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Defiance High School
Defiance, OH06-2011
High School Diploma -
Four County Career Center
Archbold, OH06-2011
Skills
- Customer Service
- Performance Improvement
- Complaint resolution
- Complex Problem-Solving
- Sales and marketing
Certification
- CRP Certification
Timeline
Waitress
The Rumor Mill
04.2020 - 01.2023
Shelf Stocker
Menards
01.2020 - 04.2020
Assistant Manager
Northtowne Cinema
10.2018 - 01.2020
High School Diploma -
Defiance High School
High School Diploma -
Four County Career Center