Alyssa Holguin
Albuquerque,NM
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Sadiesofnewmexico. Skilled in multitasking and team collaboration, I excel in high-pressure environments, significantly improving service efficiency. My expertise in customer service and detail orientation has consistently elevated guest relations and operational productivity. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Host/Busser/To-Go Server
Sadiesofnewmexico
07.2024 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Bussed tables and swept under the tables so we can seat guests.
- Bagged to-go orders and gave them to customers trying to reach their satisfactions.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Crew Team Member
Champion Xpress
12.2023 - 07.2024
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Guided cars on the car wash tracks
- Talked to customers about the different car wash options, answered any questions they had before going in the tunnel.
- Dried the car windows and made sure they were satisfied with the wash.
- Washed drying rags and swept the lot.
Sales Associate
Hot Topic
11.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Greeter/Cashier
Buffalo Wild Wings
02.2023 - 11.2023
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
Busser
Garciasmexicanrestaurants
10.2022 - 12.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Cold Line Team Member
Freddy's Frozen Custard & Steakburgers
07.2022 - 09.2022
- Improved overall cold line efficiency through effective time-management skills and prioritization of tasks based on incoming order volume.
- Aided in the development of new menu items, providing valuable input on taste, presentation, and ingredient combinations based on customer preferences.
- Maintained proper food storage practices, reducing waste while preserving freshness for optimal taste experience.
- Operated kitchen equipment safely and effectively, minimizing risk of accidents or damage to property.
- Assisted in maintaining a clean and organized workspace, ensuring optimal food safety standards for guests.
- Accurately operated cash register to process customer payments.
Sandwich Artist
SUBWAY®Restaurants
03.2022 - 06.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Education
High School Diploma -
Aztec High School
Aztec, NM05.2024
Skills
Customer Service
Team Collaboration
Multitasking proficiency
Effective Time Management
Team player mentality
Detail Oriented
Adaptable to change
Telephone reception
Guest Relations
Table Assignment Coordination
Effective Multitasking
Cleaning and sanitation
Table Bussing
Timeline
Host/Busser/To-Go Server
Sadiesofnewmexico
07.2024 - 09.2024
Crew Team Member
Champion Xpress
12.2023 - 07.2024
Sales Associate
Hot Topic
11.2023 - 12.2023
Greeter/Cashier
Buffalo Wild Wings
02.2023 - 11.2023
Busser
Garciasmexicanrestaurants
10.2022 - 12.2022
Cold Line Team Member
Freddy's Frozen Custard & Steakburgers
07.2022 - 09.2022
Sandwich Artist
SUBWAY®Restaurants
03.2022 - 06.2022
High School Diploma -
Aztec High School