Alyssa Holliday
Aurora,NE
Summary
Dynamic leader and skilled communicator with a proven track record of enhancing customer service and boosting company sales by over 50%. Excelled in inventory management and accounts receivable, demonstrating computer literacy and a knack for social media engagement. Cultivated strong relationships and achieved remarkable company-wide recognition for leadership and performance.
Overview
11
11
years of professional experience
Work History
Invoicing Specialist
Compass General Contracting
Grand Island, NE
08.2024 - 11.2024
- Created customer invoices per insurance proceeds or per our contract agreement, ensuring all required information was present and accurate.
- Responded promptly to customer inquiries regarding their accounts receivable balances.
- I reached out to insurance companies regarding supplemental items, such as overhead and profit, or additional items that were missed by the adjuster.
- Created engaging content for multiple social media platforms, such as Instagram, and Facebook.
Customer Care Supervisor
Amur Equipment Financing
Grand Island, NE
05.2023 - 06.2023
- I was being trained as the Customer Care Supervisor at Amur, and unfortunately, I learned early on that this was not a good fit for me. I made the decision to part ways, but I left on great terms and left with great connections and friendships.
- I am used to being interactive with people and putting a smile on others' faces every day, and this job didn’t meet those criteria.
- While there, I oversaw daily customer care operations and ensured that all customer service representatives met quality standards.
Store Manager
CosmoProf
Lincoln, NE
03.2021 - 04.2023
- Starting this position was not an easy task; I walked into a store with staff that had clearly been neglected and mismanaged. In my two years at this store, I completely re-staffed and improved retention by giving respect to all of my employees. This resulted in their respect and happiness in return.
- I improved my store’s sales by over 50% from previous years, making it a million-dollar profit store, and recording the highest number of sales ever produced at that location.
- I made great connections with every customer who walked into my store.
- Every part of the CosmoProf team, including staff, district and regional managers, and even our vice president, April Holt, recognized my hard work.
- Out of over 1,200 stores in the company, my store climbed to number two in the entire company under my leadership.
- This position taught me more about patience, leadership, and respect, which I plan on carrying forward from everything I learned.
Assistant Manager
Sonrisa Salon and Day Spa
Kansas City, MO
07.2018 - 02.2021
- As an assistant manager, I gained firsthand experience of how a business is run, and the in-depth concept of how much goes into it.
- Being in charge of customer and employee care, inventory, predicted revenue, scheduling, and overall care of the business was very rewarding and fulfilling.
Esthetician/Makeup Artist
Creative Hair Design
Omaha, NE
08.2013 - 04.2018
- I worked as both a receptionist and an esthetician at Creative Hair Design Salon and Spa.
- As a receptionist, I handled all forms of payment, scheduled and/or adjusted appointments, helped with group events such as weddings and spa parties, and I also assisted with the training process for new hires.
- As an esthetician, I was honored to provide all types of skin services to my clients to help them feel refreshed and renewed, such as facials, massages, waxing, etc.
Education
Esthetics -
Capitol School of Esthetics
Omaha, NE08-2013
High School Diploma -
Papillion La Vista High School
Papillion, NE05.2011
Skills
- Customer Service
- Inventory Management
- Communication skills
- Leadership
- Computer literacy
- Accounts receivable
- Social media account administration
- QuickBooks experience
References
- Hillary Shiers, Office Manager at Compass Roofing, 308-750-2083
- Kelsey Musich, Manager at Amur, 712-310-9399
- Sally Fruin, District Manager at CosmoProf, 913-522-6714
- Amy Hydorn, Manager at Sonrisa, 816-590-2308
- Ashley Jones, coworker at Creative Hair Design and Sonrisa, 402-670-2743
Timeline
Invoicing Specialist
Compass General Contracting
08.2024 - 11.2024
Customer Care Supervisor
Amur Equipment Financing
05.2023 - 06.2023
Store Manager
CosmoProf
03.2021 - 04.2023
Assistant Manager
Sonrisa Salon and Day Spa
07.2018 - 02.2021
Esthetician/Makeup Artist
Creative Hair Design
08.2013 - 04.2018
Esthetics -
Capitol School of Esthetics
High School Diploma -
Papillion La Vista High School