Alyssa Hollingsworth
Minden,LA
Summary
Patient Care Representative/Liaison with strong interpersonal skills in healthcare setting along with providing patient and referral source education. Strong focus on collaboration and adaptability, ensuring reliability and responsiveness to changing needs for both patients and referral sources. Experience in both Home Health and Hospice. Built strong bonds with existing referral sources and patients/families. Eagar to build and expand.
Overview
2027
2027
years of professional experience
Work History
Patient Care Representative
St. Joseph Hospice
Sibley, Louisiana
10.2024 - Current
- Experience with being a PCR for both STAT and Hospice.
- Certifications in HCHB, Trella CRM, and Relias CE training.
- Instrumental in signing a reputable Medical Director, Dr. Scott Haynes.
- Communicated effectively with families regarding patient status and hospice services.
- Coordinated with healthcare teams to ensure seamless service delivery for patients.
- Educated families about hospice policies and procedures for better understanding.
- Addressed patient concerns promptly, ensuring a supportive care environment at all times.
- Coordinated appointments, referrals, laboratory tests, and medical records to support healthcare providers in managing patient care.
- Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
- Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
- Provided assistance with registration paperwork during new patient intakes.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Participated in community outreach events focused on educating individuals about preventive healthcare measures.
- Managed logistics for patient intake and implementation of appropriate courses of treatment.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Performed follow-up calls with discharged patients to evaluate satisfaction with services and identify areas for improvement.
- Facilitated referrals to specialists and healthcare services to ensure timely access to appropriate care for patients.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Stayed current on community-based resources and services useful to patients.
- Managed the ordering of durable medical equipment for patients.
Real Estate Agent
Diamond Realty & Associates
Bossier City, LA
2009 - 2013
- Instrumental in the sell of a 3 million dollar commercial property, within my first 6 months of licensing.
- Facilitated property showings, enhancing client engagement and satisfaction.
- Conducted market research to identify emerging trends and opportunities.
- Developed tailored marketing strategies for diverse property listings.
- Negotiated contracts effectively to secure favorable terms for clients.
Chiropractic Assistant
Clawson Chiropractic & Rehabilitation
Homer, LA
2008 - 2010
- Assisted patients with scheduling appointments and managing patient flow.
- Prepared treatment rooms by ensuring cleanliness and organization of equipment.
- Recorded patient information accurately in electronic health records.
- Supported chiropractors during patient assessments and treatments.
Education
Some College (No Degree) -
Bossier Parish Community College
Bossier City, LAHigh School Diploma -
Claiborne Academy
Haynesville, LA2006
Esthetician -
Guys Academy
Shreveport, LA2021
Real Estate Licensing Course -
Bossier Parish Community College
Bossier City, LA2010
Skills
- Patient-focused care
- Patient care coordination
- Patient education
- Appointment coordination
- New patient chart preparation
- Medical documentation
- HIPAA compliance
- Medical terminology
- Client relationship management
- Patient relations
- Relationship building
- Emotional intelligence
- Community outreach
- Strategic planning
Education and Training
other
Timeline
Patient Care Representative
St. Joseph Hospice
10.2024 - Current
Real Estate Agent
Diamond Realty & Associates
2009 - 2013
Chiropractic Assistant
Clawson Chiropractic & Rehabilitation
2008 - 2010
Some College (No Degree) -
Bossier Parish Community College
High School Diploma -
Claiborne Academy
Esthetician -
Guys Academy
Real Estate Licensing Course -
Bossier Parish Community College