Alyssa Houmard
Jacksonville Beach
Summary
Dedicated professional with expertise in customer service and conflict resolution. Proven ability to enhance customer satisfaction through effective problem-solving and strategic initiatives. Strong team collaboration skills contribute to achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Manager
Pizza Hut
Jacksonville Beach
11.2024 - Current
- Resolved customer complaints to improve overall dining experience and satisfaction.
- Monitored food quality and presentation to uphold brand standards.
- Monitored staff performance, providing feedback to improve service quality.
- Enforced customer service standards while addressing issues to maintain high service levels.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Sales Associate
Rainbow Clothing Store
Jacksonville
01.2024 - 11.2024
- Assisted customers with product selection, delivering personalized service to enhance shopping experience.
- Maintained store cleanliness and organized merchandise displays effectively.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints, ensuring satisfaction and fostering loyalty.
- Executed promotional displays, increasing customer engagement and driving sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
Customer Service Representative
Domino's Pizza
Jacksonville
07.2022 - 01.2023
- Managed customer inquiries and complaints through phone and in-person interactions to enhance customer experience.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Resolved customer issues promptly, promoting satisfaction and repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built strong customer relationships, fostering loyalty and encouraging repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with other departments to resolve complex problems, ensuring customer needs were met effectively.
Wait Staff Member
Waffle House
Middleburg
01.2022 - 10.2022
- Provided friendly and efficient service to enhance customer dining experiences.
- Took and processed orders accurately using point-of-sale system.
- Ensured that all orders were taken correctly and in a timely manner.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Refilled beverages and delivered food to tables, supporting wait staff efficiency and customer service.
- Checked back with customers during meals, ensuring their satisfaction with food and service.
- Resolved customer inquiries and issues promptly, enhancing overall dining satisfaction.
- Greeted and welcomed customers, providing them with menus.
- Answered questions about menu selections and made recommendations when requested.
- Provided detailed explanations of menu items to assist senior residents in making informed dining choices.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Stocked supplies and condiments to maintain operational readiness during shifts.
- Followed safety procedures for food handling and sanitation practices consistently.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
GED -
Middleburg Highschool
Middleburg, FL04-2026
Skills
- Project management
- Sales strategy
- Market analysis
- Data analysis
- Sales techniques
- Trend analysis
- Strategic planning
- Time management
- Work prioritization
- Documentation and reporting
- Point-of-sale systems
- Team collaboration
- Conflict resolution
- Verbal and written communication
- Customer service
Timeline
Manager
Pizza Hut
11.2024 - Current
Sales Associate
Rainbow Clothing Store
01.2024 - 11.2024
Customer Service Representative
Domino's Pizza
07.2022 - 01.2023
Wait Staff Member
Waffle House
01.2022 - 10.2022
GED -
Middleburg Highschool