Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Howard

Alyssa Howard

San Diego,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Pet Sitter/ Dog Walker

Rover
04.2020 - Current
  • Give animals proper attention to promote a secure environment in the owners absence.
  • Maintain client relationships.
  • Organize picking up and dropping off animals at client locations.
  • Care for and maintain clients homes while they are away on vacation/ work trips.

Pet Sitter/ Dog Walker

Philadelphia Barking Authority
08.2022 - 09.2022
  • Gave animals proper attention to promote a secure environment in the owners absence.
  • Maintain client relationships.
  • Organized picking and dropping off animals at clients locations.
  • Cared for and maintained clients homes while they were away on vacations/ work trips.

Personal Shopper

Instacart
04.2020 - 09.2022
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Loaded and unloaded orders at customers homes or locations.

Photographer & Videographer

Plush Media
09.2019 - 04.2020
  • Photographed high quality images for various print and digital products.
  • Shot and edited video for various digital projects.
  • Digitally edited photos to enhance appearance.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.

New Accounts Specialist/ IRA Accounts Specialist

Ally Financial Inc.
04.2019 - 09.2019
  • Presented new and additional products and services to existing customers.
  • Approached prospective clients through cold calling and emails to meet sales targets.
  • Obtained credit records from reporting agencies.
  • Quickly learned new skills and applied them to daily tasks , improving efficiency and productivity.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.

Head Teller

TD Bank
06.2017 - 03.2019
  • Provided a high level of customer service through a friendly approach, strong professionalism and timely assistance with customer transactions.
  • Followed up with customers on a regular basis, which helped to build long lasting relationships and boost business opportunities.
  • Reconciled cash flow to and from vault daily as vault custodian.
  • Cross-trained as a Customer Service Representative

Team Member

Chick-fil-A
08.2014 - 06.2017
  • Consistently provided professional, friendly, and engaging service.
  • Maintained a productive, efficient approach to all tasks.
  • Resolved guest complaints quickly and efficiently.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Waitress/ Bartender

Ms. Tootsies Restaurant, Bar & Lounge
09.2016 - 03.2017
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Film Production

Hofstra University
Hempstead, NY

Film Production

Temple University
Philadelphia, PA

Skills

  • Call Center Operations
  • Strong Telephone Etiquette
  • Cash Handling
  • Financial Analysis
  • Banking Financial Software
  • Time Management
  • Strategic Financial Planning
  • Customer Referrals
  • Rapid 10-Key Data Entry
  • Teller Transactions
  • Customer Relationship Management
  • Product Sales
  • Data Entry
  • Account Management
  • Retail Sales Customer Service
  • Microsoft Word

Timeline

Pet Sitter/ Dog Walker

Philadelphia Barking Authority
08.2022 - 09.2022

Pet Sitter/ Dog Walker

Rover
04.2020 - Current

Personal Shopper

Instacart
04.2020 - 09.2022

Photographer & Videographer

Plush Media
09.2019 - 04.2020

New Accounts Specialist/ IRA Accounts Specialist

Ally Financial Inc.
04.2019 - 09.2019

Head Teller

TD Bank
06.2017 - 03.2019

Waitress/ Bartender

Ms. Tootsies Restaurant, Bar & Lounge
09.2016 - 03.2017

Team Member

Chick-fil-A
08.2014 - 06.2017

Film Production

Hofstra University

Film Production

Temple University

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Alyssa Howard