Alyssa Huett
Danbury,TX
Summary
Organized and dependable employee with 3 years of customer service experience in various industries. I am personable, professional and customer focused. I'm also eager to learn and grow in a new environment while being firmly committed to offering quality patient experiences.
Overview
3
3
years of professional experience
Work History
Stylist
Ulta Cosmetics And Salon
Lake Jackson, TX
09.2021 - 05.2023
- Proficient in Customer Relationship Management system (CRM). Recorded notes for future reference about customer preferences and services delivered.
- Skilled in front office and back office procedures. Supported reception desk, received phone calls, entered appointments, and collected payments for services rendered.
- Well organized and compliant. Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Extremely customer focused. Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Patient Services Specialist
UTMB Health
Angleton, TX
05.2023 - Current
- Skilled in customer service and service recovery. Maintained high standards of customer service during high volume and fast paced operations. Resolved complaints promptly and professionally. Maintained positive and professional attitude to instill business confidence and promote repeat business with customers
- Skilled in front office and back office procedures. Communicated clearly with other employees to promote prompt preparation and delivery of food orders. Mastered Point of Service computer system (POS) for automated order taking. Handled currency and credit transactions with accuracy. Cross trained team members to assure seamless service. Took initiative to find extra tasks when scheduled duties were completed.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient checkins.
- Streamlined the registration process for improved patient experience and reduced wait times.
- Trained new Patient Services Specialists, resulting in increased department productivity and accuracy.
Education
Education Major
Alvin Community College
Alvin, TXCosmetology Certification - Cosmetology
Natural Images Beauty College
Clute, TX05.2021
High School Diploma -
Danbury High School
Danbury, TX06.2020
Skills
- Multitasking and Organization
- Customer Support
- Service Recovery
- Credit Card Payment Processing
- Cash Drawer Reconciliation
- Appointment Booking
- Staff Training
- Order Processing
Timeline
Patient Services Specialist
UTMB Health
05.2023 - Current
Stylist
Ulta Cosmetics And Salon
09.2021 - 05.2023
Education Major
Alvin Community College
Cosmetology Certification - Cosmetology
Natural Images Beauty College
High School Diploma -
Danbury High School