Alyssa Igo
Duxbury,MA
Summary
Seasoned Director of Product Management with comprehensive experience in product lifecycle management, market research, and cross-functional team leadership. Known for keen strategic planning skills, ability to foresee market trends, and successful execution of innovative product launch strategies. Significant impact made on revenue growth and brand development through diligent oversight of product portfolios and collaborative approach to project management. Strong acumen in technology platforms coupled with solid background in customer-focused service.
Overview
33
33
years of professional experience
Work History
Director of Product Management
Athenahealth
Boston, MA
09.2020 - Current
- Leader of product development for top ranked enterprise revenue cycle solution used by over 150K physicians in US (#1 in KLAS 2023 Ambulatory Physicians >75).
- Expert in RCM for complex specialties such as Oncology, Anesthesiology, Pathology, Radiology, Emergency & Hospitalist Medicine and Value Based Care.
- athenaAdmired Leader
- Industry speaker and thought leader for AI, RCM performance, strategy, and VBC.
- Responsible for the management of five U.S. and India-based scrum teams to drive innovation in integrated hospital, ambulatory, and VBC software solutions, inclusive of API/FHIR connectivity development.
- Increased feature development, customer satisfaction & release adoption YOY by 200+%.
- Reduced user interfaces in the field and subsequent QA requirements from three to one, moving over 60,000 users to a React-based UI.
- Responsible for design and development of multiple new market differentiating product offerings for BPOs & DME/Path organizations.
- Responsible for creating brand and marketing content, pricing, and the commercial launch of new products.
- Led RFP and procurement projects for multiple vendor partners and integrations.
- Introduced DEI supportive patient management
- Responsible for monitoring and adopting regulatory mandates and successfully driving revenue supportive solutions for No Surprises Act.
Principal Solution Consultant, Sales
GE Healthcare
Boston, MA
01.2006 - 09.2020
Clinical & RCM Sales Solution Consultant
IDX Systems Corporation
Boston , MA
01.2001 - 01.2006
- 20 years of experience as a Principal Sales Product expert, speaker, and mentor in the US and UK for Enterprise RCM and EHR solutions, with a 100% record of meeting or exceeding yearly sales targets.
- Expert in Patient Access, RCM, Physician Order Entry, Nursing Documentation & Pharmacy Solutions.
VP of Clinical Solution Sales
IDX Systems Corporation
Burlington, VT
05.2000 - 01.2001
- Managed commercial team of 12 clinicians (RNs, PAs, MD's, pharmacists) responsible for demonstrating ambulatory EHR and Patient Engagement solutions
- Exceeded all sales quota targets for solution now owned by Allscripts
Account Manager, Installation Consultant
IDX Systems Corporation
Burlington, Vermont
12.1995 - 05.2000
- Responsible for implementation of Ambulatory EHR at flagship reference sites
- Customer focused advocate and product expert for accounts in Northeast
- Successfully led and managed multiple RCM implementation projects for IDNs and ACOs
Case Manager
Liberty Mutual Insurance
Burlington, VT
10.1994 - 12.1995
- Licensed case manager, state of VT for Worker's Compensation responsible for national client accounts such as United Parcel Service, IBM, Unilever.
- Certified in litigation management, medical terminology and procedural coding.
- Specialized in complex neurosurgical claim management.
- Responsible for managing the indemnity, medical and legal aspects of over 150 patient claims
Revenue Cycle Director
Nancy E Binter, MD
Burlington, Vermont
06.1992 - 10.1994
- Responsible for all revenue cycle coding, billing, A/R collections and business informatics for neurosurgical & anesthesia practices affiliated with UVM Medical Center.
- Professional CPT Procedural Coder
- VBC & Payer Contract negotiations
- Secretary/Treasurer of Vermont Physicians for Managed Care - responsible for educating physicians on risk based care delivery.
- Medical Transcription & Patient Care support specialist.
Education
Bachelor of Arts - English, Journalism, Communications
University of Vermont
Burlington, VT06-1992
Skills
- RCM thought leadership
- Artificial Intelligence & Machine Learning
- Agile Development & UX Design
- Skilled & articulate speaker
- Healthcare Regulatory & Payer expertise
Affiliations
- Board member of Jordan Hospital Club devoted to fundraising projects targeted on improving healthcare in the Plymouth County of Massachusetts
- Ballet teacher and choreographer, guest instructor at South Shore Ballet Theatre, Hingham, MA
- Color expert, interior design
Accomplishments
- athenaAdmired Leader
- Nominee, Executive Circle athenahealth 2023 & 2024
- Recipient of GE Take Charge & Salk awards
- GE Crotonville Foundations of Leadership
References
References available upon request.
Timeline
Director of Product Management
Athenahealth
09.2020 - Current
Principal Solution Consultant, Sales
GE Healthcare
01.2006 - 09.2020
Clinical & RCM Sales Solution Consultant
IDX Systems Corporation
01.2001 - 01.2006
VP of Clinical Solution Sales
IDX Systems Corporation
05.2000 - 01.2001
Account Manager, Installation Consultant
IDX Systems Corporation
12.1995 - 05.2000
Case Manager
Liberty Mutual Insurance
10.1994 - 12.1995
Revenue Cycle Director
Nancy E Binter, MD
06.1992 - 10.1994
Bachelor of Arts - English, Journalism, Communications
University of Vermont
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