Alyssa Jimenez
Round Rock,TX
Summary
Dynamic Commercial Fleet Representative with a proven track record at TxTAG, adept in customer service and CRM software. Excelled in negotiating toll rates and resolving complex issues, enhancing customer satisfaction and revenue performance. Skilled in communication and problem-solving, successfully trained new team members, showcasing leadership and technical proficiency.
Transitioning from customer-focused environment where skills in communication and issue resolution were developed. Developed knack for understanding client needs and providing tailored solutions in fast-paced setting. Looking to leverage these transferable skills in new field to drive positive outcomes and contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Commercial Fleet Representative
TxTAG
Austin, TX
10.2020 - Current
- Managing relationships with commercial vehicle operators, negotiating toll rates, overseeing billing and collections for high-volume users, and often focusing on maximizing revenue while maintaining customer satisfaction
- Interactions with potential high-volume commercial customers like trucking companies and logistics providers.
- Presenting toll plans and pricing structures to new commercial accounts.
- Coordinating with relevant authorities to address escalated issues.
- Generating reports on commercial customer usage and revenue performance
- Generate transactions, receipts, vehicle lists, images and statements on demand.
- Adjusting communication style to suit individual customer needs and handling diverse inquiries with ease.
- Ability to quickly analyze customer situations and provide accurate information or solutions.
- Showing genuine concern for customer situations and acknowledging their frustrations.
- Knowledge of local toll road regulations:
Understanding local toll road rules, including violation penalties, payment options, and specific lane usage guidelines. - Technical proficiency:
Familiarity with toll system platforms, online account management tools, and relevant software to quickly access customer information and process transactions. - Problem-solving:
Identifying the root cause of customer issues and providing appropriate solutions, including resolving billing discrepancies, account access problems, or toll violation disputes. - Patience:
Maintaining composure when dealing with frustrated or confused customers, especially when navigating complex billing issues. - Active listening:
Paying close attention to customer concerns, understanding their questions fully before providing solutions. - Clear and concise communication:
Effectively explaining toll rates, account details, and payment options to customers, both verbally and in writing - Resolved conflicts effectively, maintaining a calm demeanor during challenging interactions.
- Assist with training new team members.
Education
High School Diploma -
Cedar Ridge High School
Round Rock06-2015
Skills
- Communication skills
- Customer service
- Sales support
- Product knowledge
- Client relations
- Problem solving
- Data entry
- Multitasking abilities
- CRM software
- Complaint handling
- Client onboarding
- Staff training
Timeline
Commercial Fleet Representative
TxTAG
10.2020 - Current
High School Diploma -
Cedar Ridge High School