Alyssa Johnson
New Britain,CT
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Doordash
08.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Server/To-go's
Copeland's Cheesecake Bistro
05.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Captioning Agent
CaptionCall
12.2021 - 05.2022
- Generated error-free transcripts with skilled capturing and proofreading.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Insurance Sales Agent
Paul Pacanovsky State Farm
02.2019 - 12.2020
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Education
High School Diploma -
Penn Foster High School
Scranton, PA05.2015
Skills
- Sales and Promotions
- Patron Rapport
- Cash Register Operations
- Suggestive Selling
- Marketing
- Customer Service
- Data Entry
References
- Ava Kilburn (225) 828-7069 Manager at Cheesecake Bistro
- John Pasqua (225) 892-2462 Lead Server at Cheesecake Bistro
Timeline
Server/To-go's
Copeland's Cheesecake Bistro
05.2022 - 06.2023
Captioning Agent
CaptionCall
12.2021 - 05.2022
Delivery Driver
Doordash
08.2021 - Current
Insurance Sales Agent
Paul Pacanovsky State Farm
02.2019 - 12.2020
High School Diploma -
Penn Foster High School