Alyssa Johnson
Magnolia,TX
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
Work History
Repetitive Benefit Specialist I
Principal
Des Moines, Iowa
08.2024 - Current
- Respond promptly to inquiries from current or prospective participants regarding benefits programs or services offered through the company's plans.
- Assist clients in understanding their benefits and eligibility criteria by providing detailed information and support.
- Provide customer service support to participants regarding questions or concerns about their benefits packages.
- Handle tasks by updating or reviewing information regarding the participant's account to make sure everything is accurate.
New Business Representative
Athene
West Des Moines, Iowa
08.2022 - 08.2024
- Process applications and corresponding paperwork and document any outstanding requirements
- Apply premium and issue contracts
- Independently conduct initial review and make judgments and decisions that fall within prescribed policies and limits
- Decide when to involve management for items outside scope of authority
- Monitor personal work to verify accuracy and ensure compliance with company standards and regulations, including understanding all changes (i.e
- System, regulatory, rate, product, continuous improvement.
Retirement Specialist
Principal
Des Moines, Iowa
09.2021 - 08.2022
- Maintained relationships with external vendors such as brokers, custodians, advisors
- To ensure timely processing of transactions
- Answering questions regarding the payees/retirees account, sharing knowledge on retirement investments, educating the members about their accounts within any questions that they have regarding the account and also making any changes and digging a little further into the account when needing to do so Also taking requests to process anything within the account over the phone and help filling out forms that they have received
- Responded promptly and professionally to client inquiries via phone or email regarding their retirement plans or investment options.
Lead Teacher
KinderCare
Clive, IA
03.2020 - 08.2021
- Planning, developing, and executing activities to support mental and physical growth in children Providing individual attention to each child admitted to the learning center Playing with children, telling stories, singing songs, and motivating them to participate in daycare activities Discussing with parents on their child's educational development, as well as keeping the classroom, teaching materials and closets in clean and organized manner.
Front Desk Agent
Hyatt Place Hotel
West Des Moines, IA
03.2018 - 03.2020
- Answered inquiries pertaining to hotel services, guest registration, and travel directions or make recommendations regarding shopping, dining, or entertainment Confirmed reservation in system and reviewed all noted information Recorded guest comments or complaints referring customers to managers, as necessary Cleaned and maintained lobby and common areas, restocking supplies and watering plants, as well as advising housekeeping staff when rooms have been vacated and are ready for cleaning.
Teacher Assistant
Creative Kids Learning Center
Ankeny, IA
04.2016 - 03.2018
- Supported daily classroom activities and helped students with activities, as well as supervising children during classes, lunch, and recess Assist the lead teacher in planning the lessons and implementing programs for the children Teach children the basics in English language, numbering, identifying colors, animals etc., as per the understanding and grasping levels of kids, as well teaching and helping them develop good habits and manners Conduct lectures for parents and provide them information on childcare, nutrition, exercise regimes, recreational activities and changes in behavior pattern.
Sales Associate
Dillard's
West Des Moines, IA
08.2015 - 04.2016
- Helped an average of 50 customers per day by responding to inquiries and locating products Recommended alternative merchandise display styles to management, which were implemented and resulted in an improvement in sales Assisted team members, when necessary, in handling cash registers, organizing inventory room, labeling and unloading merchandise, and cleaning up As well, as maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
Education
Norwalk High School
Skills
- Leadership
- Problem-solving
- Time management
- Transferable skills
- Customer service
- Interpersonal
Timeline
Repetitive Benefit Specialist I
Principal
08.2024 - Current
New Business Representative
Athene
08.2022 - 08.2024
Retirement Specialist
Principal
09.2021 - 08.2022
Lead Teacher
KinderCare
03.2020 - 08.2021
Front Desk Agent
Hyatt Place Hotel
03.2018 - 03.2020
Teacher Assistant
Creative Kids Learning Center
04.2016 - 03.2018
Sales Associate
Dillard's
08.2015 - 04.2016
Norwalk High School
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