Alyssa Johnson
Fairfax
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager
MidAmerica Securities
Iowa City
02.2025 - Current
- Promptly addressed and processed distributions and contributions per client requests
- Managed scheduling for meetings and appointments for executives.
- Developed filing systems to organize documents and improve accessibility.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted financial advisors with client communications and appointment scheduling.
- Managed customer inquiries relating to their accounts in a timely manner.
- Completed compliance paperwork for all new accounts and investments.
- Created reports summarizing investment activity for clients on a regular basis.
- Gathered information from customers regarding their financial objectives, risk tolerance, income needs.
- Supported advisors during client meetings by taking notes, providing relevant data points or responding to questions.
- Processed deposits into customer accounts as requested by advisor or customer.
- Conducted research on investment opportunities and provided recommendations to advisors.
- Managed client expectations and resolved any concerns or issues promptly.
- Managed office staff, overseeing that staff handled projects with company policy standards
- Helped manage AUM equal/greater than $300M
Medical Billing Assistant
Radiology Consultants Of Iowa
Cedar Rapids
05.2024 - Current
- Full time (40 hours/wk) VA Claims Specialist
- Managed and worked VA claims collection queue ensuring all medical claims are billed to the correct VA payer for payment consideration
- Obtained VA authorization numbers
- Worked closely with other departments such as clinical staff, administrative staff, and finance department personnel to resolve any issues related to billing.
- Answered customer questions to maintain high satisfaction levels.
- Performed insurance verification, pre-certification and pre-authorization.
- Maintained accurate records of claims processing in compliance with HIPAA regulations.
- Provided customer service support to patients over the phone related to billing questions or concerns.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Reviewed Explanation of Benefits statements from insurers for accuracy against charges submitted to ensure proper reimbursement was received.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Submitted appeals using provider portals and phone communication.
- Reviewed patient accounts for accuracy prior to submission of claims to payers.
- Resolved discrepancies between provider invoices, patient accounts, and insurance reimbursement.
- Completed and submitted appeals for denied claims.
- Performed follow-up on unpaid or rejected claims with insurance providers.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided administrative support to delegates by responding to inquiries in a timely manner.
- Collaborated with other departments within the organization to ensure successful implementation of delegated tasks.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Proposed or approved modifications to project plans.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Acted as a liaison between upper management and staff, facilitating open communication.
Office Administrator
Strickler Spine & Sport
CEDAR RAPIDS
11.2021 - 03.2024
- Full Time Office Administrator
- Assisting the Doctor with chiropractic treatments which include soft tissue work, therapies and exercises
- Front desk scheduling
- Customer service via phone, email, in person
- Sending and reviewing records requests
- Verifying and handling insurance claims/benefits
- Understanding insurance coding
- Overview of insurance billing/coding guidelines
- Understanding Medicare guidelines
- Certification in Chiropractic Physiotherapies
- Handling all front desk operations including incoming and outgoing sales
- Front desk management
- Following up on unpaid claims
- Handling claims with Attorneys/Auto Insurance Representatives
- Handling past due balances including balance transfers to collection agencies
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Maintained customer confidence and protected operations by keeping information confidential.
- Ordered office furniture when necessary following approval from management team.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- ICD-10
- Insurance Verification and Pre-Authorization
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Coached, mentored and trained team members in order to improve their job performance.
- Proposed or approved modifications to project plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Oversaw daily operations, maintaining efficiency and quality standards.
Manager
McDonalds
Cedar Rapids
- Managed up to 15 people during each shift
- Delegate and scheduled according to team members strengths and weaknesses
- In charge of money and drawer counts during each shift
- Order accuracy and low drive time.
Swimming Instructor
North Liberty Aquatic Center
North Liberty
- Taught infants and children water safety, along with proper swimming techniques
- Proper swimming techniques include swimming alone, underwater, in deep water, and survival skills
- In charge of up to 8 children at a time per class
- CPR and Lifeguard certified at the time of work
- Lesson planning and delegation to ensure maximum skill learning.
Dietary Technician
Mercy Medical Center
Cedar Rapids
- Assisting hospital Dietitians with patients depending on diet restrictions
- Diet restrictions include sodium, liquid intake, carbohydrates, insulin, digestive help, and surgical prep
- Documentation of each item consumed and ingested
- Proper order taking with each diet restriction
- Time management with each floor you are assigned to, up to 32 patients at a time
- Communication skills with doctors, nurses, and other hospital staff
- Charge shift responsibilities, included with paperwork, call center calls, and nursing home diet orders.
Bartender/Server
Old 218 Tap
Hills
- Order taking both food and drink
- Memorization of all adult beverages in order to complete fast efficient service
- Managing shifts alone, including money orders and service orders
- Inventory and stocking
- Teamwork with shift partner.
Nanny
Independent Employer
- Caring and looking after other children, ages infant to 6 years old
- Meal prepping, planning, and normal household chores
- Pickup/drop off for school and activities
- Routines and schedules met each day
- Grocery pick up and other errands asked by employer.
Education
High School Diploma -
College Community School District
Cedar Rapids, IowaSome College/Liberal Arts -
Kirkwood Community College
Cedar Rapids, IowaSkills
- Mail Handling
- Database Entry
- Project Management
- Technical Support
- Telephone Reception
- Administrative Support
- Word Processing
- Document Scanning
- Office Supply Management
- Customer Engagement
- File Maintenance
- Bookkeeping
- Staff Management
- Scheduling
- Expert in Microsoft Word/Excel/
- Expert in Adobe
- Office Administration
- File Organization
- Inventory Management
- Verbal Communication
- Billing and Coding
- ICD-10
- Computer Skills
- Teamwork and Collaboration
- Flexible and Adaptable
- Payment posting
- CPT knowledge
- Insurance verification
- Denial management
- Patient billing
- Customer service
- Data entry
- Records management
- Medical billing technology
- Operations support
- Waystar Clearinghouse Knowledge
- CRM (RedTail, Smart Office)
- FINRA Regularions
Affiliations
- Camping
- Fishing
- Church Volunteer
- Piano
Accomplishments
- High School Honor Roll
- High School All-Stater
Certification
- Chiropractic Assistant in Physiotherapies
- CPR
Languages
3
References
- Nikki Strickler, +1 (319) 366-4118
- Brian Bahndorf, +1 (319) 325-5330
- Mellany McGurk-Davis, +1 (319) 551-6597
- Rylan DeValois, +1 (319) 337-9842
Activities
Hard working problem solver that goes above and beyond with every task that I'm given. I am reliable and take constructive criticism well. Outside of my work life I enjoy spending time with my family. I am a mother to two beautiful girls with my high school sweetheart. We spend our time camping, fishing and going on adventures. In my off time, I enjoy reading books and volunteering at the church I attend to.
Timeline
Office Manager
MidAmerica Securities
02.2025 - Current
Medical Billing Assistant
Radiology Consultants Of Iowa
05.2024 - Current
Office Administrator
Strickler Spine & Sport
11.2021 - 03.2024
Manager
McDonalds
Swimming Instructor
North Liberty Aquatic Center
Dietary Technician
Mercy Medical Center
Bartender/Server
Old 218 Tap
Nanny
Independent Employer
High School Diploma -
College Community School District
Some College/Liberal Arts -
Kirkwood Community College