Lisa Gunn

• Supervised staff members, organized schedules and delegated tasks.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Assisted in recruiting, onboarding and training new employees.
• Processed payroll accurately ensuring all employees were paid on time.
• Responded to customer inquiries via phone or email in a professional manner.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Ensured compliance with applicable laws regarding employment practices.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Maintained filing system for records, correspondence and other documents.
• Ordered supplies and equipment to maintain adequate inventory levels.

Drive clinical relationships and engagement with physician practices, members, and pharmacies while partnering internally (with areas such at Network contract ACO mgrs, Health Care Economics and Analytics, Medical Directors, Reporting, Health Plan market leaders) with a goal of improving health, well-being, quality and practice performance while reducing medical costs. Accountable for the full range of clinical practice performance which may include but is not limited to improvement on HEDIS and STARs gap closures, coding accuracy, facilitating effective education and reporting, effective super utilizer engagement (e.g., members with complex and/or chronic conditions), and proactively identifying performance improvement opportunities through the use data analytics, technology, workflow changes and clinical support

• Analyzed public assistance applications and determined eligibility for benefits.
• Interviewed persons applying for public assistance programs.
• Planned and organized 1000 caseloads to ensure timely eligibility determinations weekly.
• Conducted interviews with applicants, explaining benefits process and which programs were available.
• Informed applicants of other agencies providing useful or related assistance.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
• Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
• Proofread documents carefully to check accuracy and completeness of all paperwork.
• Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
• Maintained positive working relationship with fellow staff and management.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
• Monitored balance sheets and income statements to evaluate financial performance.
• Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
• Verified documented and requested disbursements to facilitate payments.
• Examined financial statements and income statements to review company's financial performance.
• Analyzed revenue and expenditure trends and recommended appropriate budget levels to business operations leaders.
• Conducted financial analysis and research to advise senior management on forecasting decisions.

• Posted customer payments by recording cash, checks and credit card transactions.
• Used accounting software to enter and post accounts receivable documents.
• Processed customer credit applications for management review to promote increased product sales and growth of customer base.
• Matched orders with invoices and recorded required information.
• Reconciled computer reports with manually maintained ledgers.