Alyssa Juarez
Houston,TX
Summary
Dynamic hospitality professional with extensive experience at Pistoleros, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective communication and multitasking. Skilled in managing reservations and optimizing dining flow while maintaining health standards, contributing to a welcoming atmosphere and seamless operations.
Overview
4
4
years of professional experience
Work History
Host
Pistoleros
1517 Westheimer Rd, Houston, TX 77006
06.2023 - Current
- Welcomed guests and managed seating arrangements to optimize customer flow.
- Assisted in training new staff on service standards and operational procedures.
- Handled guest inquiries and ensured a positive dining experience through attentive service.
- Monitored cleanliness of dining area, ensuring compliance with health regulations.
- Supported event planning by managing reservations and special requests for group bookings.
- Collaborated with management team to enhance overall operational efficiency during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Server
Pistolero's
1517 Westheimer Rd, Houston, TX 77006
06.2023 - Current
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Assisted in training new servers on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining area, enhancing guest comfort.
- Handled cash transactions accurately, contributing to daily financial reconciliation.
- Adapted quickly to fast-paced environment, ensuring smooth service during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Host
Acme Oyster House
1201 Westheimer Rd, Houston, TX 77006
04.2022 - 12.2023
- Managed guest seating and flow to optimize dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new hosts on operational procedures and customer service standards.
- Resolved guest inquiries and complaints to maintain satisfaction levels.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
Education
No Degree -
San Jacinto College
Pasadena, Texas, TXTimeline
Host
Pistoleros
06.2023 - Current
Server
Pistolero's
06.2023 - Current
Host
Acme Oyster House
04.2022 - 12.2023
No Degree -
San Jacinto College