Lily Sharrock
Selden,NY
Summary
Dynamic host with a proven track record at Karvers Grille, excelling in customer service and team collaboration. Enhanced guest satisfaction through effective time management and adaptability, ensuring smooth operations during peak hours. Recognized for maintaining an organized environment and fostering positive first impressions, contributing to a welcoming dining experience.
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
1
1
year of professional experience
Work History
Host
Karvers Grille
11.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Host
Kumo Sushi & Steakhouse
02.2024 - 09.2024
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
High School Diploma -
New Field High School
Selden, NY06.2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Professional appearance
Timeline
Host
Karvers Grille
11.2024 - Current
Host
Kumo Sushi & Steakhouse
02.2024 - 09.2024
High School Diploma -
New Field High School
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