Alyssa Keehr
Wichita,KS
Summary
Dedicated Customer Service professional with 18 years of experience and knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships in a relaxed and comfortable atmosphere.
Overview
18
18
years of professional experience
Work History
Assistant Manager
ALDI
Wichita, KS
12.2020 - Current
- Oversaw day to day store operations
- Managed store inventory
- Counseled, mentored and disciplined staff
- Trained new associates on company processes and procedures
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Bartender/Manager
McMae's Tavern and Grill
Bartlett, IL
09.2013 - 10.2020
- Provided excellent customer service
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff of 15+ on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Shift Supervisor/Head Bartender
TGI Fridays Franchisor LLC
Bloomingdale, IL
06.2006 - 01.2014
- Fast paced and high volume environment
- Oversaw day to day store operations
- Managed store inventory
- Provided excellent customer service
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Trained 25+ new employees and delegated daily tasks and responsibilities.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Education
Associate of Applied Science - Education
Kalamazoo Valley Community College
Kalamazoo, MI05.2006
High School Diploma -
Sturgis High School
Sturgis, MI05.2004
Skills
- Assistant Manager Experience
- Speaking clearly, correctly, and concisely
- Multitasking and Prioritization
- POS Terminal Operations
- Inventory Tracking and Management
- Understanding Customer Needs
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Computer Proficiency
- Excellent Attention to Detail
- Time Management
- Restaurant Management
- Serving/Bartending Experience
- Kitchen Management Experience
- Proper food handling, storage, and equipment use
Timeline
Assistant Manager
ALDI
12.2020 - Current
Bartender/Manager
McMae's Tavern and Grill
09.2013 - 10.2020
Shift Supervisor/Head Bartender
TGI Fridays Franchisor LLC
06.2006 - 01.2014
Associate of Applied Science - Education
Kalamazoo Valley Community College
High School Diploma -
Sturgis High School