Alyssa Keeling
Stone Mountain,GA
Summary
Healthcare operations professional with experience supporting clinical teams, coordinating patient care, and optimizing workflows in fast paced healthcare environments. Bachelor of Science in Integrated Health Science with a minor in Psychology. Skilled in client communication, scheduling coordination, documentation, and cross functional collaboration while maintaining exceptional attention to detail. Passionate about expanding access to healthcare by supporting compassionate, organized, and technology driven care that meets people where they are.
Overview
9
9
years of professional experience
Work History
Operational Support Specialist
Northside Hospital Atlanta | Cardiology Department
Atlanta, Georgia
04.2026 - Current
- Coordinated workflows to support daily operations in multidisciplinary cardiology department.
- Managed confidential patient documentation, ensuring HIPAA compliance and meticulous attention to detail.
- Facilitated communication between providers and departments to address operational issues and uphold continuity of care.
- Prioritized multiple time-sensitive responsibilities in fast-paced healthcare environment while maintaining accuracy.
- Troubleshot workflow and technology issues to minimize disruptions in clinical operations.
- Monitored operational processes, contributing to workflow improvements that enhance efficiency and patient experience.
- Communicated professionally with patients, providers, and interdisciplinary teams while delivering compassionate support.
Placenta Donation Coordinator
Birth Tissue Recovery
Hickory, NC
09.2024 - 01.2026
- Ensured adherence to AATB, FDA, state, and federal regulations in all donation-related procedures.
- Retrieved, reviewed, and verified medical charts and prenatal records for accuracy and compliance.
- Maintained confidentiality while completing detailed post-procedure documentation to ensure compliance and accuracy.
- Managed chain-of-custody documentation for tissue and blood specimens, ensuring integrity and traceability throughout the donation process.
- Supported financial and operational documentation processes across multiple roles, facilitating seamless coordination and compliance.
Director of Operations
Blaze Fitness and Performance
Marietta, GA
06.2022 - 09.2024
- Implemented a streamlined client onboarding process that reduced wait times and improved retention.
- Coordinated pre-procedure scheduling and adapted workflows to enhance operational efficiency in hospital settings.
- Coordinated pre-procedure scheduling and adapted to real-time workflow changes in hospital settings.
- Improved operational processes by refining social media engagement strategies and optimizing budgeting practices.
Receptionist
Spa Stinny
Snellville, GA
02.2017 - 09.2019
- Guided expectant mothers through informed-consent process, ensuring understanding and comfort during important decisions.
- Created welcoming environment for clients and members, enhancing relationships and increasing overall satisfaction.
- Managed high-volume inquiries via phone, email, and social platforms, effectively addressing 50+ daily contacts.
- Supported patient and donor education initiatives, including public awareness efforts on organ donation.
Education
Bachelor of Science - Integrated Health Science, Minor in Psychology
Kennesaw State University
Kennesaw, GA05-2023
Skills
- Healthcare Operations and Patient Coordination
- Scheduling & Attendance Management
- Client Communication & Support
- Cross-Functional Team Collaboration
- Process Improvement
- HIPAA compliance
- Technology troubleshooting
- Fast-paced workflow management
Languages
- English, Native
- Spanish, Proficient
Volunteer Experience
- Rowley Residence Group Home, Decatur, GA, Supported annual budgeting with financial director.
- Life Link, Conyers, GA, Educated the public on afterlife organ donation.
Timeline
Operational Support Specialist
Northside Hospital Atlanta | Cardiology Department
04.2026 - Current
Placenta Donation Coordinator
Birth Tissue Recovery
09.2024 - 01.2026
Director of Operations
Blaze Fitness and Performance
06.2022 - 09.2024
Receptionist
Spa Stinny
02.2017 - 09.2019
Bachelor of Science - Integrated Health Science, Minor in Psychology
Kennesaw State University