ALYSSA KELSEY
Yorktown,Indiana
Summary
Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits.
Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Meridian Health Services
05.2024 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
Direct Support Professional
Child-Adult Resource Services Inc
06.2017 - 05.2024
- Monitor client's well-being, safety and comfort under physician direction
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
- Assisted with planning and coordination of activities and outings based on individual needs
- Assisted individuals in learning and developing new skills
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Tracked and reported clients' progress based on observations and conversations
- Supervised medication administration, personal hygiene and other activities of daily living
- Leveraged database management system to track and report service hours, details of activities and progress on goals
- Maintained clean and well-organized environment for client happiness and safety
- Assisted individuals in development of social skills to become integrated in community
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Followed care plan and directions to administer medications
- Reported changes in client condition to administrators, facilitating nursing intervention
- Answer phone calls
Education
High School - undefined
Monroe Central Jr./Sr. High School
Parker City, IN01.2016
Skills
- Caring Companionship
- Supportive Personality
- Physical Stamina
- Personal Service
- Care Planning
- Problem Identification
- Client Records Management
- Relationship Building
- Critical Thinking
- Time Management
- CPR Certification
- Ability to Lift Clients
- Ability to Lift
- Team Collaboration
- Decision Making
- Clear Communication
- First Aid Certification
- Progress Tracking
- Data entry
- State regulations knowledge
- Direct patient care
- Medical terminology
- Patient scheduling
- Data entry proficiency
- Appointment scheduling
- Follow-up coordination
- Accurate documentation
- HIPAA regulations
- Notetaking and documentation
- Electronic patient charts
- Referring physician communication
- Outbound calls
- HIPAA guidelines
- Critical thinking
- Records maintenance
Timeline
Referral Coordinator
Meridian Health Services
05.2024 - Current
Direct Support Professional
Child-Adult Resource Services Inc
06.2017 - 05.2024
High School - undefined
Monroe Central Jr./Sr. High School
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