Daniela Flores Navarro
Las Vegas
Summary
Dynamic and dependable professional with a proven ability to manage multiple priorities while maintaining a positive, results-driven attitude. Proactive and adaptable, with strong time management and problem-solving skills. Recognized for reliability, quick learning, and a willingness to take on additional responsibilities to support team success and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Astrana Health
Las Vegas, NV
06.2024 - Current
- Coordinated patient referrals between healthcare providers, ensuring seamless communication and timely processing.
- Trained new team members on referral procedures and systems, promoting consistency in service delivery.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Collaborated with healthcare providers to streamline referral processes and improve communication.
- Maintained accurate records in electronic health systems, enhancing data integrity and accessibility.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
Medical Assistant
Wound Care Experts
6070 S Fort Apache Rd Ste 101, Las Vegas, NV 89148
07.2023 - 06.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Consistently kept up-to-date on the latest advancements in wound care treatments, products, and technologies to provide the best possible care for patients.
- Assisted in reducing infection risks for patients through meticulous wound cleaning and dressing procedures.
- Increased overall patient comfort during wound care procedures by utilizing appropriate pain management strategies.
Lead Medical Assistant
Valley Oaks Medical Group
3115 S Eastern Ave, Las Vegas, NV 89169
05.2021 - 07.2023
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
Lead Medical Assistant
Cima Medical Centers
1321 S Rainbow Blvd STE 101, Las Vegas, NV 89146
11.2019 - 05.2021
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
Restaurant Manager
Farmer Boys
5955 S Eastern Ave, Las Vegas, NV 89119
11.2016 - 11.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw food preparation and monitored safety protocols.
Education
Medical Assisting Certificate
Pima Medical Institute
Las Vegas, NV11.2019
High School Diploma -
Southwest Career And Technical Academy
Las Vegas, NV06.2017
Skills
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Direct Patient Care
- Vital Sign Monitoring
- Patient-focused care
- Reliable team player
- HIPAA Compliance
- Compassionate
- CPR
- Professionalism and Ethics
- Adaptable
- OB/GYN procedures
- Immunization Administration
- Specimens collection and processing
- Medical Office Management
- Companionship and emotional support
- Team Leadership
- Verbal and written communication
- Pre-authorizations
- Insurance verification
- Follow-up coordination
- Referral tracking
Certification
- MA - Medical Assistant
- Certified HSI Instructor (CPR/AED/First Aid)
- Certified Graphic Designer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Referral Coordinator
Astrana Health
06.2024 - Current
Medical Assistant
Wound Care Experts
07.2023 - 06.2024
Lead Medical Assistant
Valley Oaks Medical Group
05.2021 - 07.2023
Lead Medical Assistant
Cima Medical Centers
11.2019 - 05.2021
Restaurant Manager
Farmer Boys
11.2016 - 11.2019
High School Diploma -
Southwest Career And Technical Academy
Medical Assisting Certificate
Pima Medical Institute