Alyssa Kinsey
Mesa,AZ
Summary
I am a consistent, hardworking, highly motivated dependable person who enjoy working and helping the public. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, expand my knowledge and skills in a friendly environment
Overview
8
8
years of professional experience
Work History
Loss Mitigation Specialist
Shellpoint Mortgage Servicing
Tempe, AZ
07.2020 - 09.2021
- Perform high inbound and outbounds call to delinquent borrowers
- Generating outbound calls on the accounts that are assigned on my Worklist for the day
- Work out arrangements (Repayment plans, Modification, deferrals liquidations etc.)
- Obtain financials and hardship information for delinquent accounts
- One call resolution (deescalating calls to management when necessary)
- Weekly team building meets and one on one.
Massage Therapist
Elements Massage
Mesa, AZ
01.2020 - 05.2020
- Treat clients by using their hands to manipulate muscles and other soft tissues of the body
- Through touch and pressure, the massage therapist works to improve the client's overall wellness by relieving pain, soothing injuries, increasing relaxation and improving circulation.
Collections Specialist
Loan Care Servicing Center
Chandler, AZ
01.2018 - 05.2018
- Answer inbound phone calls from delinquent borrowers, borrowers requesting loss mitigation assistance, and borrowers in the process of foreclosure
- Generate outbound phone calls and when contact is made determine reasons for non-payment, negotiate payment arrangements and offer suggestions to borrowers on how to meet their monthly obligations and advise them as to the possible consequence of not meeting obligations
- Obtain borrower's monthly financial status through asking borrowers a set of questions regarding their reason for non-payment and monthly income and expenses
- If loan the qualifies for a 5 month or less repayment plan, calculate and discuss repayment plans terms with borrower(s)
- Ability to explain loss mitigation options in detail and loss mitigation application process
- Demonstrate working knowledge of default and foreclosure timelines.
Loan Processor
Blue Novis
Gilbert, AZ
04.2017 - 11.2017
- Handling high volume inbound customer service calls, including outbound calling for Installment loans
- Collect and verify applicant's personal information and financial records provide on application for loan
- Finalize and prepare loan documents that are passed on at the closing of the loan process.
Caregiver Assistant
Cottonwood assisted living
Cottonwood Heights, UT
06.2016 - 10.2016
- Assisting residents with their daily activities of living
- Bathing, Dressing, Eating, Toileting, Transferring
- Participating in weekly resident outings.
Customer Service Representative
Wells Fargo
Salt Lake City, UT
07.2015 - 03.2016
- Handling high volume of inbound customer services phone calls
- Assisted customers with online banking needs
- Offering other services that may be beneficial to the customers.
Customer Service Representative
GC Service
Mesa, AZ
06.2014 - 11.2014
- Assist customers with wants and needs for Apple products.
Massage Therapist
Valley Pain and Wellness Center
Chandler, AZ
08.2013 - 03.2014
- Introducing myself to the patients and communicating with patients about their needs
- Hooking the patients on heat and stem
- Trigger point on the patients specific area for about 3-5 minutes
- Showing patients physical therapy techniques and exercises
- Perform multiple weekly massages( Deep tissue, Swedish, Reflexology, Trigger Point)
- Local events throughout the valley offering complimentary chair massages and providing information about our services.
Education
High school diploma - Anatomy and Physiology
South West Institute of Healing Arts
08.2013
High School Diploma -
Desert Ridge High School
05.2013
License in Massage Therapist -
East Valley Institute of Technology
05.2013
Additional Information
CPR & First Aid Certified
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Loss Mitigation Specialist
Shellpoint Mortgage Servicing
07.2020 - 09.2021
Massage Therapist
Elements Massage
01.2020 - 05.2020
Collections Specialist
Loan Care Servicing Center
01.2018 - 05.2018
Loan Processor
Blue Novis
04.2017 - 11.2017
Caregiver Assistant
Cottonwood assisted living
06.2016 - 10.2016
Customer Service Representative
Wells Fargo
07.2015 - 03.2016
Customer Service Representative
GC Service
06.2014 - 11.2014
Massage Therapist
Valley Pain and Wellness Center
08.2013 - 03.2014
High school diploma - Anatomy and Physiology
South West Institute of Healing Arts
High School Diploma -
Desert Ridge High School
License in Massage Therapist -
East Valley Institute of Technology