Alyssa Kinsey
Bowling Green,KY
Summary
Dependable employee, with successful skills in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Empathetic worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Serving Staff Member
Cracker Barrell Old Country Store
01.2023 - Current
- Ensured compliance with all safety protocols related to serving staff members' activities
- Trained new employees in restaurant procedures and plating techniques
- Resolved customer complaints in a professional manner while adhering to company policies
- Collected payment from customers after meals were served
- Tracked sales data using POS system; entered order information accurately into computer system for billing purposes
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
- Performed opening duties such as counting cash drawers, verifying register tapes against cash count sheets and stocking shelves with supplies
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Provided excellent customer service by responding to inquiries quickly and efficiently
Private Caregiver
Christian Health Care
02.2023 - 09.2023
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities for improved quality of life.
- Collaborated with healthcare professionals to ensure optimal patient outcomes.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
Shift Leader
Jersey Mike's Subs
05.2022 - 03.2023
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue
- Maintained an organized work environment by delegating tasks to staff as needed
- Handled escalated customer concerns and emergencies in absence of manager or supervisor
- Ensured staff were professionally trained in all aspects of their work duties, including safety protocols
- Planned and managed resources to consistently meet production, quality, and cost goals
- Identified needs of customers promptly and efficiently
- Complied with company safety procedures, policies, and regulations to promote a safe working environment
- Evaluated needs of departments and delegated tasks to optimize overall production
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Set specific goals for projects to measure progress and evaluate end results
- Evaluated employee performance, delivering individualized feedback and praise
- Worked closely with human resources to support employee management and organizational planning
- Adhered to all health code regulations while preparing food items for customers
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale
- Verified that cash drawers contained correct amounts of money during opening and closing shifts
- Analyzed sales data weekly to identify trends or improvements
Education
Associate of Arts - Business Management
South Central Kentucky
05.2024
Skills
- Food Preparation
- Reservation Management
- Social Perceptiveness
- POS System Operation
- Organization
- Guest Relations
- Up-selling techniques
- Complaint resolution
- Data Entry
- Paperwork Processing
- State regulations knowledge
- First aid and safety
Certification
- Business license
- Safe serve
- Liquor license
Timeline
Private Caregiver
Christian Health Care
02.2023 - 09.2023
Serving Staff Member
Cracker Barrell Old Country Store
01.2023 - Current
Shift Leader
Jersey Mike's Subs
05.2022 - 03.2023
Associate of Arts - Business Management
South Central Kentucky