Alyssa Kristoff
Houston,Texas
Summary
Motivated candidate offering valuable contributions in all facets of interpersonal relationships. Experience delivering customer service and administrative support and public interaction. Highly organized with an in-depth understanding of best practices, standards and compliance requirements in related fields.
Overview
11
11
years of professional experience
Work History
Lead Optician
Elite Vision Care
03.2023 - Current
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained safe, clean and organized environment to increase patient comfort.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Supervising Manager
Bath & Body Works
01.2013 - 03.2023
- Oversaw and managed teams of 50+ associates, including customizing daily schedules to suit each team member to set them up for success and professional growth
- Effectively ran store opening and closing operations while delegating tasks to 5-8 team members
- Maintained back of house operations and incoming shipments
- Generated excitement within team members about new products or upcoming promotional offers so they could share that same enthusiasm with customers
- Understanding a brand’s target audience and selling strategies to exceed desired sales goals
- Anticipating customer needs and providing them with high quality service while upholding brand standards and values to ensure complete customer satisfaction
- Served as primary liaison between customers and employees utilizing my judgment in tandem with corporate standards to positively mitigate any conflicts efficiently
- Successfully hit target goal numbers of up to $100,000 weekly with higher numbers during peak seasons.
Assistant Store Manager
PAIGE LLC
05.2022 - 11.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associates Degree in Applied Sciences - BS in Psychology (continued)
University of Houston Clear Lake
Skills
- Retail & Project Management
- Recruiting Training
- Budgeting
- Visual Marketing & Merchandising
- Emotional Intelligence
- Conflict Resolution & Management
- Time Management
- Relationship Building
- Interpersonal skills
- Teamwork and Collaboration
- Reliability and punctuality
- Coaching and Mentoring
Timeline
Lead Optician
Elite Vision Care
03.2023 - Current
Assistant Store Manager
PAIGE LLC
05.2022 - 11.2022
Supervising Manager
Bath & Body Works
01.2013 - 03.2023
Associates Degree in Applied Sciences - BS in Psychology (continued)
University of Houston Clear Lake
Similar Profiles
Tyler BellTyler Bell
Youth Sports Instructor at Elite Sports Vision and PerformanceYouth Sports Instructor at Elite Sports Vision and Performance
Christina KouklakisChristina Kouklakis
Managing Optometrist at Elite Vision ConsultantsManaging Optometrist at Elite Vision Consultants
NAUTICA BROWNNAUTICA BROWN
Executive Administrative Assistant at Elite Vision EnterpriseExecutive Administrative Assistant at Elite Vision Enterprise