Denise Lynch
Lexington,SC
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. I am seeking opportunities to expand skills and willing to learn new things, while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Lead Optician
Columbia Eye Clinic
Lexington, SC
07.2023 - Current
- Submitted patient insurance forms and managed simple bookkeeping.
- Trained new opticians on product knowledge, dispensing techniques, customer service skills and other job related tasks.
- Developed strategies to increase sales revenue through new marketing initiatives and promotional campaigns.
- Assisted with the scheduling of appointments, filing paperwork and maintaining patient records.
- Resolved customer complaints regarding product quality or services rendered in a timely manner.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Optical Assistant
Lenscrafters
Lexington
03.2022 - 07.2023
- Sold and promoted in store sales
- Trained new employees
- Helped patients pick out the right frame style and lens selection that fit best with their RX
- Sent out referrals for doctors side
- Pre-tested patients to prepare them for the exam
- Filed and stored patients information both paper copy and electronically.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
Sales Optician (unlicensed)
National Vision
03.2022 - 07.2023
- Selected the correct frames and lenses that fit best with the customers needs based on their prescription
- Performed pre-testing vision test on patients to prepare them for the exam
- Resolved customer complaints
- Corrected issues with glasses, prescriptions and measurements
- Fixed and adjusted glasses
- Customer information data entry
- Collected and imported insurance information
- Scheduled appointments
- Handled shipment, shipped out & organized new merchandise
- Cut lenses
- Scanned in and inspected glasses as they came in from labs
- Performed optos digital photos.
Warehouse assistant manager
Designs by April
Lexington
05.2014 - 12.2016
- Decided what products to bring in while dealing with many different vendors
- Helped set up and planned events
- Trained new employees
- Counted and kept track of inventory
- Made sure warehouse stayed clean, organized and had a smooth flow to it
- Handled online sales & customer in store sales
- Opening and closing procedures
- Created schedules
- Fulfilled orders uniquely to the customers request
- Customized inventory.
Education
South College
Skills
- Inventory Management
- Relationship Building
- Fast learner
- Organized
- Attention to detail
- Sale Techniques
- Problem Solving
- Customer Service
- Frame repairs & adjustments
- Prescription Evaluation
- Retail Sales
- Staff Training and Development
- Computer Skills
- Appointment Scheduling
- Data Verification
- Analytical Thinking
Timeline
Lead Optician
Columbia Eye Clinic
07.2023 - Current
Optical Assistant
Lenscrafters
03.2022 - 07.2023
Sales Optician (unlicensed)
National Vision
03.2022 - 07.2023
Warehouse assistant manager
Designs by April
05.2014 - 12.2016
South College
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