Danielle Pound
Austin
Summary
Senior Optician with 10+ years of optical and retail experience, including leadership roles in private practice and high-volume environments. Known for high-end frame styling, patient education, technical accuracy, and relationship-driven sales. Brings a calm, detail-oriented, patient-first approach while consistently supporting revenue growth, operational efficiency, and team development.
Overview
10
10
years of professional experience
Work History
Lead Optician
Brightside Optical
Austin
06.2023 - 11.2025
- Delivered high-touch optical care in a private-pay environment, guiding patients through premium eyewear and lens selections aligned with lifestyle, prescription needs, and aesthetic preferences
- Styled and dispensed independent and high-end frame lines, supporting increased average ticket value and repeat clientele
- Performed advanced frame adjustments, repairs, and troubleshooting, ensuring optimal fit, comfort, and visual performance
- Educated patients on lens materials, designs, coatings, and prescription changes, balancing clinical accuracy with approachable communication
- Managed the full optical workflow, including order entry, vendor coordination, verification, and follow-up to ensure quality and timely delivery
- Maintained inventory accuracy, merchandising standards, and dispensary organization consistent with brand presentation
- Served as a senior team resource, supporting coworkers with technical questions, workflow coverage, and day-to-day operations
- Navigated high-pressure situations with professionalism while advocating for patient experience and staff safety
Optical Team Lead
Texan Eye Care
Austin
07.2021 - 06.2023
- Led daily operations of the optical department, acting as the primary liaison between doctors, staff, vendors, and patients
- Trained and onboarded new employees, ensuring consistency in dispensing standards, patient communication, and workflow
- Interpreted prescriptions and provided tailored lens and frame recommendations to meet medical and lifestyle needs
- Inspected finished eyewear for quality control and accuracy prior to patient delivery
- Managed inventory, reconciled discrepancies, and coordinated with frame representatives
- Maintained detailed patient records, prescriptions, orders, and payments in compliance with practice standards
- Supported a collaborative, patient-centered environment while balancing efficiency and service quality
Office Manager
Flores Irrigation
Austin
09.2020 - 07.2021
- Overseeing day-to-day office operations, including receiving and organizing correspondence, creating appointments with customers and maintaining the company's project calendar.
- Organizing schedules and managing weekly payroll
- Entering invoice data into company database and updating details, including customer contacts, invoices and delivery dates to keep information current.
- Managing office inventory and placing new supply orders.
Retail Supervisor
Visionworks
Austin
08.2015 - 09.2020
- Assisted patients and customers with choice of frames and lenses to best meet their needs
- Scheduled appointments, verified insurance coverage (Including VSP, Spectera, Superior, etc.) and maintained accurate and detailed patient records.
- Organized schedules, workflows and shift coverage
- Oversaw team development and delegated daily tasks to team members.
- Checked finished lenses for conformance to order specifications, quality and patiant needs.
- Investigated and resolved patiant concerns.
- Adjusted and repaired eyewear daily.
- Completed inventory audits to identify losses and store demand.
- Consistently met and exceeded quarterly sales goals.
Skills
- Premium Frame Styling & High-Ticket Sales
- Advanced Eyewear Adjustments & Troubleshooting
- Prescription Interpretation & Lens Education
- Patient Experience & Retention
- Inventory Management & Quality Control
- Insurance Verification & Processing (VSP, EyeMed, Davis, Superior)
- Optical Workflow & Order Management
- Team Training & Operational Support
- EHR & Practice Software: NextGen, Crystal
Timeline
Lead Optician
Brightside Optical
06.2023 - 11.2025
Optical Team Lead
Texan Eye Care
07.2021 - 06.2023
Office Manager
Flores Irrigation
09.2020 - 07.2021
Retail Supervisor
Visionworks
08.2015 - 09.2020