Stephanie A. Barron
Bethel Park,PA
Summary
Seasoned Lead Optician offering over 10 years of eyecare experience and unparalleled dedication to customer satisfaction. Knowledgeable about prescriptions, sales promotions, insurance practices and work order requirements. Successful at building loyal relationships with customers, meeting unique needs and managing dynamic requirements in busy office settings.
Overview
7
7
years of professional experience
Work History
Lead Optician
Wigton Eyecare
BUTLER, United States
03.2018 - Current
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Prepared work orders outlining all specifications for new lenses and frames.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Explained prescriptions, optical terminology, and products to customers.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Prepared quotes for new products and services and composed budgets.
Opthalmology Technician
North Park Opthalmology
Pittsburgh, PA
01.2015 - 03.2018
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Measured and recorded visual acuity and color vision testing.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Performed lensometry and sit-lamp examinations.
- Conducted corneal pachymetry as screening for Keratoconus, LRI surgery and glaucoma.
- Measured corneal curvature using keratometer to determine axis and extent of astigmatism.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Identified issues during preliminary exam and addressed concerns with physician.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
- Called patients to inquire about post-operative status or recovery.
- Conducted binocular disparity tests to assess depth perception.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
Education
Associate of Arts - Registered Nursing Program
Butler County Community College
Butler, PA05.2001
Skills
- Progressive lens types
- Optical orders
- Eyewear brands
- Corrective lens options
- Contact lens
- Managing repairs
- Insurance approvals
- Appointment Scheduling
- Selecting frames
- Active Listening
- Problem-Solving
- Organization and Time Management
- Multitasking Abilities
- Revolution Software Proficiency
- Interpersonal Communication
- Good Telephone Etiquette
- Dependable and Responsible
- Training and Development
- Supplier Monitoring
- Mathematical Calculation and Reasoning
- Focus and Follow-Through
- Originality and Creativity
- Problem Anticipation and Resolution
- Purchasing Leadership
- Inventory Tracking and Management
- Customer Relations
- Sales Coaching
- Multitasking and Prioritization
Timeline
Lead Optician
Wigton Eyecare
03.2018 - Current
Opthalmology Technician
North Park Opthalmology
01.2015 - 03.2018
Associate of Arts - Registered Nursing Program
Butler County Community College