Alyssa K. Stelmach
Shawnee,KS
Summary
Seasoned forward-thinking Manager with extensive experience in process implementation and innovation management. Expertise in evaluating performance and overseeing projects to enhance productivity. Skilled in coordinating operational initiatives for maximum efficiency and driving process improvements. Strong relationship builder across all organizational levels to achieve business objectives.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Manager-Adult Team Play
United States Tennis Association - Missouri Valley
Prairie Village, Kansas
02.2019 - 09.2026
- Managed Missouri Valley tennis programs and league operations with strong focus on member support and compliance over a 5 state region.
- Hosted 10 championship events spanning over a 4 month period with 350-760 participants at each event.
- Coordinated member services for clubs, players, and volunteers, while enhancing service quality and member satisfaction.
- Cultivated relationships with coaches, officials, and community partners, fostering collaboration to enhance program success.
- Directed event planning for championships, clinics, and outreach programs from start to finish.
- Oversaw registration, eligibility, and compliance controls for tennis activities.
- Provided steady leadership during organizational change and crisis situations.
- Built strategies to increase customer satisfaction and loyalty across service channels.
- Monitored compliance with applicable laws, regulations, and industry standards.
- Led regular staff meetings to review progress and identify improvement opportunities.
- Evaluated customer feedback data and developed action plans to strengthen services.
- Established workflow processes to improve efficiency across the organization.
- Produced monthly reports for senior management on operational performance metrics.
- Managed vendor relationships, negotiated contracts, and coordinated timely delivery of goods and services.
- Controlled budgets and expenditures to support cost-effective operations without sacrificing quality.
- Led cross-departmental projects to deliver timely, successful outcomes.
- Negotiated vendor and supplier agreements to reduce costs and strengthen service terms.
- Supervised a team of 26 district employees to drive productivity and excellent customer service.
- Developed strategic plans aligned with company objectives and operational priorities.
- Implemented process improvements that increased operational efficiency.
- Strengthened team morale and retention through recognition programs and career development opportunities.
- Resolved customer complaints and service issues promptly to protect brand reputation.
- Analyzed market trends and competitor activity to inform business strategy.
- Streamlined communication channels to improve information flow and decision-making speed.
- Stayed calm and professional in stressful circumstances and diffused tense situations.
- Mentored newly hired employees with leadership insight and program knowledge.
- Mentored newly hired employees with leadership insight and program knowledge.
Community Recreation Supervisor-Cooper Tennis Complex
Springfield - Greene County Park Board
Springfield, Missouri
02.2015 - 02.2019
- Scheduled events, practices, lessons, and programs for the facility and 70 additional courts; coordinated setup, takedown, and maintenance.
- Managed the pro shop on site. Increased revenue by 257% in 2 years.
- Coordinated parks programs, sports leagues, and special events with community partners.
- Organized, managed, and grew the World Team Tennis Recreation League.
- Developed and implemented comprehensive recreation programs for youth, adults, and seniors.
- Managed Springfield Lasers Tennis Team, overseeing merchandise sales, creating player packages, and coordinating vendors and media interactions.
- Trained staff on customer service, program procedures, and recreation policies.
- Managed participant registration, program records, and activity communications.
- Resolved patron concerns and supported inclusive recreation services for community members.
- Established long-lasting relationships with both staff members and students to support program success.
- Create and implement budgets for the facility and programs. Run daily reports, program expense-revenue tracking, pro shop sales and inventory tracking.
- Monitored budget allocations for recreation department operations.
- Provided direction to part-time staff members during peak hours of operation.
- Coordinated special events such as holiday parties, sports tournaments, and outdoor activities.
- Researched potential grants or other funding sources to support additional program offerings.
Community Recreation Coordinator
Springfield Greene County Park Board-SPARC
Springfield, MO
09.2011 - 02.2015
- Developed and managed community recreation programs for SPARC Section, enhancing community engagement and participation.
- Managed facility operations at Truman Elementary, overseeing youth sports leagues and developing licensed afterschool programs.
- Created and implemented licensed afterschool programs and clubs at Williams Elementary, providing structured recreational opportunities for students.
- Planned and executed activities for grades K-5 as Summer Camp Director, coordinating staff scheduling and off-site activities to ensure smooth operations.
- Planned recreation activities, sports events and competitions.
- Monitored program activities to support safe, organized park operations.
- Prepared recreation spaces and equipment for classes, leagues, and special events.
- Communicated program details, policies, and updates to participants and families.
- 9/2011-3/2012: Site Director for the SPARC location and Intern at SPARC Division
Practicum Program Developer
Wonders of Wildlife
Springfield, Missouri
09.2011 - 12.2011
- Directed SPARC site operations, ensuring smooth functionality and coordination during college education.
- Developed wildlife education programs for museum guests and school groups.
- Coordinated conservation workshops with staff, volunteers, and community partners.
- Designed interpretive content for exhibits, tours, and special events.
Education
Masters - Christian Ministries
Evangal University
Springfield, MOBachelor of Arts - Recreation, Sport, and Park Administration
Missouri State University
Springfield, MOAssociate of Arts -
Elgin Community College
Elgin, ILSkills
- Relationship development
- Community program marketing
- Youth program management
- Grant program management
- Facility management and scheduling
- Strategic planning
- Team leadership
- Staff management
- Contract negotiation
- Issue/Problem resolution with participants, coaches, parents, staff, and spectators
- Conflict resolution
- Event coordination
- Relationship building
- Problem solving
- Advanced computer skills
- Problem solving
Certification
USTA Missouri Valley Certified Tournament Director-United States Tennis Association, USTA Certified Official-In Progress to be completed by March 2019, 10 & Under USPTR Certification- United States Professional Tennis Registry, USRSA Certified Stringer- United States Racquet Stringers Association, MPRA Member- Missouri Parks and Recreation Association, CPR & First Aid Certified, Low Ropes Course Certified, Basic Water Rescue, Small Craft Safety-Canoeing and Moving Water, Leave No Trace Master Educator and Trainer, Former member of the RSPAA group at Missouri State University- Recreation, Sport, and Park Administration Association, Former member of the Missouri State University Handball Team
Volunteer Work
- USTA National League Committee- Section Liaison, 2021-2025
- USTA Missouri District Board, Director at Large, 2018
- USTA Junior Sanctioning Committee, Missouri District Representative, 2016,
- USTA, Partner for events, tournaments and community outreach, 2014,
- Son-Rise Christian, Assistant Youth leader, 2014, Present
- MOSAC2 Conference Committee, Event Chair, 2014
- Springfield-Greene County Park Board, Assisted with events, Springfield, 2010, Present, Springfield Lasers, Cider Days, Turkey Trot, 100 Year Birthday Bash, Easter at the Farm, Zombie Run/ Harvest Fest, and Cherry Blossom Kite Festival
- Groups including Boys and Girls Club, Boys and Girls Town, The Gardens Independent Living, Wonders of Wildlife and Central High School Special Education Group, Led and developed recreational programs, 2009, 2012
Affiliations
- USTA Missouri Valley Certified Tournament Director-United States Tennis Association
- USRSA Certified Stringer- United States Racquet Stringers Association
- MPRA Member- Missouri Parks and Recreation Association
- CPR & First Aid Certified
- Low Ropes Course Certified
- Basic Water Rescue
- Small Craft Safety-Canoeing and Moving Water
- Leave No Trace Master Educator and Trainer
- Former member of the Missouri State University Handball Team
Continuing Education
- 2023 USTA National Annual Conference Attendee
- 2019-2025 USTA Missouri Valley Annual Conference Organizer
- 2016-2018 USTA Missouri Valley Section Annual Conference Attendee
- 2013-2018 MPRA Conference Attendee
- 2013-2014 MOSAC2 Conference Attendee
- 2014 NAA Conference Attendee
- 2013 MAACCE Conference Attendee
Timeline
Manager-Adult Team Play
United States Tennis Association - Missouri Valley
02.2019 - 09.2026
Community Recreation Supervisor-Cooper Tennis Complex
Springfield - Greene County Park Board
02.2015 - 02.2019
Community Recreation Coordinator
Springfield Greene County Park Board-SPARC
09.2011 - 02.2015
Practicum Program Developer
Wonders of Wildlife
09.2011 - 12.2011
Masters - Christian Ministries
Evangal University
Bachelor of Arts - Recreation, Sport, and Park Administration
Missouri State University
Associate of Arts -
Elgin Community College