Alyssa Lagalo
Rosebush
Summary
Diligent Patient Services Assistant adept at maintaining seamless medical office operations with high-quality support. Superior work ethic with strong dedication to efficiency and top-notch patient care.
Overview
8
8
years of professional experience
Work History
Patient Services Assistant
MyMichigan Medical Center
12.2020 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients, physicians, and other specialties through strong verbal and written communication.
- Coordinated department and physician schedules.
- Obtained insurance information/authorization to ensure proper billing procedure.
- Triaged telephone calls to effectively manage time and resources.
- Gained the ability of being a "Super User" through EMR system granting special privileges through a training seminar
Outpatient Phlebotomist
MidMichigan Medical Center
05.2018 - 12.2020
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Input data accurately into electronic medical record system to ensure compliance with HIPPA regulations.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on collection process and procedures.
Inpatient Phlebotomist
MidMichigan Medical Center - Midland
07.2017 - 05.2018
- Organized daily work based on collection priority.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Education
Completion of NAACLS Phlebotomy Program -
Mid Michigan Community College
Harrison, MI12.2016
Skills
- Customer Service and Assistance
- Consistent Follow Through
- Organization
- Time Management
- Reliability
- Teamwork
- Professionalism
- Written and Verbal Communication
Timeline
Patient Services Assistant
MyMichigan Medical Center
12.2020 - Current
Outpatient Phlebotomist
MidMichigan Medical Center
05.2018 - 12.2020
Inpatient Phlebotomist
MidMichigan Medical Center - Midland
07.2017 - 05.2018
Completion of NAACLS Phlebotomy Program -
Mid Michigan Community College
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