Kayla Carmello
Summary
Healthcare professional with comprehensive knowledge in patient services. Known for successfully managing patient interactions and administrative tasks. Strong focus on teamwork and delivering consistent results. Recognized for empathy and effective communication skills.
Overview
4
4
years of professional experience
Work History
Patient Services Assistant
Hudson Headwaters Health Network
Plattsburgh, NY
03.2025 - Current
- Greets patients and other visitors promptly and professionally
- Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
- Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
- Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
- Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
- Schedules/reschedules patient appointments
- Collects Co-pays, co-insurance and self-pay balances at time of visit
- Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
- Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure
- Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
- Classifies and barcodes hard copy documents for electronic medical records
- Reviews and follows policies and legal requirements prior to releasing copies of medical records
Welcome Desk Attendant
SUNY Plattsburgh
Plattsburgh
02.2022 - 05.2024
- Supervised the top floor of Memorial Hall
- Greeted staff and students as they entered facility
- First point of contact for inquiries of staff and students
- Keep accurate calendars and records of events and classes in Memorial hall at all times
Welcome Desk Member
Sidney Albert Jewish Community Center
Albany, NY
05.2021 - 07.2023
- Maintained a professional and friendly atmosphere in the main lobby
- Processed and kept accurate records of payments transactions
- Managed incoming and outgoing phone calls
- Directed customers to appropriate department for inquiries
- Assisted with administrative tasks such as filing, photocopying, and scanning
- Assisted customers regarding any concerns
- Provided support to other departments as needed
Education
Bachelor of Science - Psychology
SUNY Plattsburgh
Plattsburgh, NY05-2024
High School Diploma -
Albany High School
Albany, NY06-2020
Skills
- Customer service and assistance
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Healthcare systems
- Problem-solving
- Multitasking and organization
- Team collaboration
- Electronic health records
- Patient registration
- Data entry
- Medical terminology
Timeline
Patient Services Assistant
Hudson Headwaters Health Network
03.2025 - Current
Welcome Desk Attendant
SUNY Plattsburgh
02.2022 - 05.2024
Welcome Desk Member
Sidney Albert Jewish Community Center
05.2021 - 07.2023
Bachelor of Science - Psychology
SUNY Plattsburgh
High School Diploma -
Albany High School